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Is your CX strategy aligned with your brand promise?
Do you go “above and beyond” trying to blow the minds of your Customers? Or are you simply and straightforwardly dedicated to your Brand...
For CX, Where is not as important as What and Why
CX is good to have anywhere, but it’s even better to have it everywhere. If, in your division (whichever it is), you’ve seen the...
Customer-centered frameworks will be key to outstanding patient experience
By creating a customer-centred framework, hospitals, clinics, and healthcare providers are able to extend their services to satisfy...
Blockchain technology is set to revolutionise healthcare and patient care
Since Blockchain is an incorruptible digital ledger, it tackles the problem of the protection of patient data. The purpose of the chain...
How IoT and IoMT are enabling superior patient care
The ongoing pandemic has given a brutal reminder of how unprepared the world is against infectious diseases. Implementation of IoMT...
Will AI enable us to predict future pandemics and improve healthcare delivery?
With the multitude of data processed and analyzed every minute, as AI capabilities improve and Machine Learning and Quantum Learning...
4 challenges of service centralisation to be aware of
When healthcare organisations consolidate their services - to bring efficiencies, or reduce costs, they must be aware of 4 challenges....
Managing patient data through effective data governance
All AI and CX projects need structured data. Regardless of the phase and organizational hierarchy, there are 4 principles health...
Enhancing patient experience and value of care – 5 factors driving success
The backbone of a strong patient experience is data. Unless data is collected, understood, leveraged, and acted upon, it won’t impact...
5 ways quality of care and patient experience are interdependent
The patient experience outcomes are a direct indicator of the quality of care. Healthcare organisations need to focus on delivering an...
Patient satisfaction surveys are a key tool to enhance patient experience
Patient experience is top of the mind for all senior management in the healthcare sector. The pandemic has amplified the value of care...
Back to the CX future
While doing regular research on the latest CX trends and development, I get to speak to many CX professionals from several different...
We are not widgets, and great customer service is knowing when to tell you it's not ready yet
We do our best as Consumer Reporting Agencies to be sure the information we provide is accurate and complete, and in the face of probably...
CX strategy must be designed at the board level
CX strategy should be conceptualized at the board level and implemented enterprise-wide. This helps organisations ensure their CX...
5 tips to make social media your best performing customer service channel
Customer service and customer experience transformation will be supercharged via social media going forward. In a survey of 1500...
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