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Colocated Shows


23-24 May, Address Dubai Marina

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Re-imagining the future of customer contact through expeditious, omnichannel and personalised service

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Contact Center Show 2023

Process Re-engineering |

Operational Excellence |

Experience Management |


Unified Communications |

Your business opportunity

Are you ready to capitalise on Unified Communications, BPM re-engineering, process mining and cognitive solutions to be a hyper-automated organisation?

The Contact Center Show 2023 helps you explore, and leverage the best unified communications strategies and solutions for your business.


As organisations prioritise contact center cloudification, unified communications, and automation, business heads must explore strategies to unlock momentous new capabilities, reduce costs & increase efficiencies.


About the show - delivering meaningful impact

Meet, network and benchmark with top minds from contact center, BPM, automation and digital transformation.


As customer expectations evolve, enterprise automations need to be ready to deliver instant expectations, zero physical currency, and operate under high pressure.

The Contact Center Show brings a well-curated agenda that tackles present challenges and brings together the largest gathering of technology executives responsible for unified communications and automation in the region.

Key Themes Contact Center Show Middle East

Examine how cloud-based contact center adoption is on the rise and is offering businesses a great opportunity to service customers who long for a better and faster way to find solutions.

CCaaS – how do you enhance the value of customer contact by leveraging the cloud and examining data sets in real time

Proactive engagement - examine how AI offers proactive engagement thus enabling a live, interactive customer contact process

Multichannel embracement by contact centers - how do you migrate from voice-based contact centers to experience-based contact centers

Contact Center Automation - taking your automation beyond chatbox or IVR communication to create AI-infused consumer experiences

Contact Center Agents- empowering agents with tech and toolkits that amplify customer contact and loyalty

Knowledge Management - hear how the contribution of knowledge management in the experience journey helps reinforce AI-guided agent interactions

Contact Center Show Middle East 2023 in numbers

An ROI driven show that will enable you to walk out with clear direction on closing business.

Business People Applauding

In-depth and insightful coverage of issues

C-Level Sessions


top level decision makers

Benchmark with industry counterparts in an interactive  event 


Hours of Learning

Learn, and strategise with the best in the industry

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Networking Hours

Breakout sessions and networking

Why Sponsor the Contact Center Show?

An ROI driven show that will enable you to walk out with clear direction on closing business.

CCaaS, BPM, Digital Transformation, Automation 


Companies cite an increased drive towards AI and Intelligent Automation to enhance customer experience

*CXLive Intelligence Report 2022


What to expect in 2023?

  • Interactive Agenda and Discussions – Ensuring you get answers to challenges that keep you awake at night​

  • Fireside Chats​

  • Breakout sessions​

  • Leaders Connects​

  • Benchmarking and Evaluation opportunities

Speakers at Contact Center Show 2023

Contact Centre speakers for 2023

For the full list of speakers and to participate, get in touch

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Top-End Peer Networking

Cut out the fluff and return to work armed with detailed plans and implementation strategies.

Why our community rates us #1

Contact Center Show helps you explore, and leverage the best unified communications, cloudification and automation strategies and solutions for your business.

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Hard Hitting Keynotes


How do you make the choice of being a disruptor or innovator?

Deepdives on automation, AI, ML, Chatbots

How do you embrace automation & evolving business models.

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Strategy benchmark
Why hyper-automation and hyper personalisation are key to achieving ROI?

Financial Report

Leaders Connects


Hear how contact center efficiencies can be introduced via automation.


Attendee feedback from past events

Contact Center Show helps you explore, and leverage the best unified communications and automation strategies and solutions for your business.

Engagement was perfect

It was fantastic being part of a wonderful panel at CX Live. The event was well organised and informative. Moreover the collation of industry leading speakers and panelists made for some very interesting and engaging sessions. Some great takeaways that different companies can benefit from, in their daily functioning. I look forward to next year already!

Senior Executive, Nutmeg

Amazing opportunity

Thank you so much for the event. I really enjoyed the 2 days as an opportunity to hear from some of the great CX minds across industries. Hearing about highs and lows, both of which provided key learnings and takeaway messages. Very valuable use of my time. Oh, and of course I loved being able to speak up too. :)


Senior Executive, BT