Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA) —a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, manual workflows with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service—without a full rip-and-replace. Learn more and take a self-guided demo at www.talkdesk.com.

Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com

Webex by Cisco is a leading provider of cloud-based hybrid work and customer experience technology. Our advanced AI is integral to our portfolio which includes robust contact center, collaboration, and communications platform solutions.

Webex Contact Center is an AI-powered, cloud-based contact center solution designed to deliver exceptional customer experiences, improve agent productivity, and drive business growth. By leveraging advanced AI-driven capabilities, contact centers can anticipate the needs of their customers, provide intelligent engagements, and augment the workforce to solve customer issues quickly. With powerful reporting and analytics, contact centers gain enhanced visibility, enabling data-driven decision making that fosters impactful customer experiences. At Webex, we build thoughtful solutions centered around people and their experiences.

Sendbird is building the AI workforce of tomorrow—delivering fast, human-like support for leading brands across APAC, including Carousell, Traveloka, Tiket.com, NTUC First Campus, Ruangguru, Ralali, GrabJobs, Rakuten, and CoupangPlay. Our AI agents autonomously resolve over 50% of support and sales inquiries across in-app chat, email, SMS, and WhatsApp—seamlessly retaining context across every channel.

Powered by a robust infrastructure serving 300M users and 7B messages monthly, Sendbird effortlessly integrates into CRMs and messaging systems, boosting CSAT, reducing costs, and scaling support—without added engineering strain.

AI-powered support. Optimized for APAC.
 

With an array of products that cater to in-depth social listening, stellar customer response management, and automated customer service, Locobuzz is the ultimate guide to help brands and their customers speak the same language, and make target-hitting business decisions. Locobuzz's role as a Unified Customer Experience Management Platform is to garner brilliant business insights, automate and streamline response management, and optimize digital presence- all of which translates into stellar customer experiences that turn clients into advocates. 

Brands can leverage Locobuzz on a stand-alone basis, or integrate the tool with various departments and verticals within the company. Marketing teams unlock detailed insights that help in designing brand campaigns and monitor real-time chatter; CX-oriented teams can identify important patterns, while automating and streamlining response management. Essentially, Locobuzz facilitates all the significant touchpoints for a brand’s CX excellence - from lead generation to crisis or campaign management, to influencer and community management to market research and consumer insights – all on a single platform Locobuzz equips all kinds of brands with an interactive, all-rounded platform that gathers remarkable insights, paving the way for robust CX strategies, innovation, and a remarkable growth potential in the digital realm. 

Headquartered in Mumbai, Locobuzz currently works with some of the best companies around the world, across multiple industries. Along with serving a series of Fortune 500 companies, Locobuzz has established enduring partnerships with brands in India, South-East Asia, and are expanding to the US and UK. 

Locobuzz shows you how inspiring your data can be.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. It offers natively built technology that reaches over seven billion mobile devices in 6 continents and connected to 800+ direct operator connections.

The International Customer Experience Institute (ICXI) was founded in the United Kingdom with the goal of setting global standards for Customer Experience Excellence. Today, we are a global organisation, with 3 frameworks:

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ICXS2019: International Customer Experience Standard

IDCXS2022: International Digital Customer Experience Standard

IEHWS2023: International Employee Happiness and Wellbeing Standard

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We also provide a MSc in Customer Experience and Service Management in Partnership with the Abertay University (UK)

Bpo Search provides advice to companies looking for the perfect outsourcing partner. Our established network of vetted BPOs spans five continents and covers every skill set in 25 languages. If you are looking to replace or find a new BPO, we can simplify & accelerate the search process.

We are here to support CX professionals throughout their entire career journey. We believe that by sharing knowledge, fostering continuous learning, inspiring one another, and promoting growth, we can collectively elevate the practice of Customer Experience(CX) in Asia.
 
Our vision is to see exceptional outcomes inspired by empowered CX Professionals. We envision a future where every CX professional in Asia has the tools, knowledge, and network needed to drive exceptional customer experiences.

Call Centre Helper is the go-to website for contact centre, customer service and customer
experience professionals around the world.
We are a free, online publication aimed at giving call centre people up-to-the-minute advice
on how to make their businesses work more effectively.
In addition to articles that cover every area of the contact centre and customer service
industry, we also offer:

• An industry leading webinar programme

• A newsletter that contains all of our latest content

• Free contact centre tools 

• The latest contact centre reports

ACN Newswire supports Asian companies and organizations with press release distribution to
stakeholders in Asia and worldwide -- institutional investors and analysts, individual
stakeholders, financial & trade media and the Internet. Today, ACN Newswire is the globally
recognized press release distributor from the region, in simplified & traditional Chinese, Korean
and Japanese as well as English.

The Customer Data Platform Institute educates marketers and technologists about customer data management.   The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.

Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.”  They are the only types of packaged software specifically designed to create and share a complete view of each customer.  The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.

CrmXchange is a premier website dedicated to providing information in an interactive
environment for CRM/Contact Center professionals.  The site offers white papers, newsroom,
monthly columns, a showcase for products and services for the industry, and free webinars on a
variety of CRM and Contact Center issues. www.crmxchange.com

StartupNews.fyi has quickly gained the trust of the startup community, reaching over 10 million enthusiasts. Our mission is to serve the startup ecosystem by connecting startups and investors through our platform. We have a thriving community of over 10 million startup enthusiasts, 390k+ followers on Instagram, 32k+ followers on LinkedIn with 200k+ impressions, 30+ E-Cell Partnerships, 360+ meet-ups, and 18k+ opt-in members on WhatsApp. For more information, please visit StartupNews.fyi.

CIOReview is a leading technology magazine that is at the forefront of guiding enterprises through the continuously varying business environment with information about the solutions and services. The magazine serves as a trustworthy knowledge source as well as a platform for the C-suite executives, industry experts, technology buyers, and other decision-makers to share their valuable insights about new technology trends in the market.

AI Tools Network is an online resource that helps people find the best artificial intelligence tools for their needs. It offers a directory of AI tools in various categories, such as sales, marketing, HR, education and finance. They also provide educational content about AI, such as blog posts and upcoming events.

Financial Service Review is a leading technology magazine that reaches out to over 56,000 print subscribers and over 85,000 digital subscribers. It provides a comprehensive platform for senior-level industry experts, buyers, and decision-makers to share their insights following a unique learn-by-peers approach.

Conference Alerts provides all national and international upcoming conferences 2024-2025 all over the world. Conference alerts 2024-2025 is essentially an online platform wherein you will get the details about the conferences, meetings, seminars, workshops and other associated events for 2024-2025. These are the activities wherein the first-class minds can present statistics and showcase their research results to help the modern minds around the global in imparting the latest knowledge.

Applied Technology Review magazine is published from Fort Lauderdale, FL, with editorial support from our editors located all over the U.S. and in Europe and APAC countries. Our broad readership, unique content model, and solid reputation, combined with in-depth coverage of innovative specialized technology issues on a worldwide scale, makes Applied Technology Review the leading resource for technology buyers, business managers, technology managers, integrators, and other specialists across multiple industries using similar technology solutions. 

The European Business Review is a bi-monthly journal bringing you features on leadership, strategy, global economic issues, and breakthrough ideas that guarantee business leaders and visionaries make informed decisions that keep them ahead of the competition.

CIO Outlook’s well-recognized print and digital magazines, websites and newsletters deliver content to business and technology professionals working to leverage technology in their organizations. CIO Outlook magazine excels with its unique approach to learning from industry leaders, offering professionals the most comprehensive collection of technology trends, new solutions and technology adoption advice.

APAC CIO Outlook magazine connects the Enterprise IT Community in Asia Pacific Countries. It gives a platform where CIO and other technology decision-makers come together to share thought leadership across industries along with their visions and talk about the ongoing and upcoming technology trends.  This Knowledge platform brings together CIO, CXO's and other technology decision-makers to deliberate over critical market challenges and the current technology trends across industries. 

AIPressRoom curates AI news, dives deep into industry insights, showcases startups, and amplifies their innovations.

Times of AI is a pioneering AI news website dedicated to delivering the latest and most comprehensive coverage of artificial intelligence (AI) advancements, trends, and insights. We are at the forefront of the AI revolution, empowering professionals, researchers, and enthusiasts with the knowledge they need to navigate the rapidly evolving world of AI.

siliconindia publishes exclusive and authentic content through stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CXOs, along with business analysis, leading technology trends, and opinions. Having procured the wisdom and augmented the insights on various verticals, besides technology, siliconindia over the years has branched into sectors ranging from Enterprise Services to Healthcare, Education, Consultants, Real Estate, Lifestyle, and Startups. Having grown profoundly, siliconindia today reaches out to the top management and senior executives (VPs and CXOs), venture capitalists, and entrepreneurs across India. siliconindia is a proponent of the bilateral business corridor, acting as a quintessential forum for professionals to interact, exchange knowledge, develop business relationships, and share their experiences—a one of kind proposition.

For more information please visit https://www.siliconindia.com/