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Terms and Conditions

Thank you for visiting Customer Experience Live.

The terms and conditions governing the use of this website and for registering for any of our events are detailed below. Please read them and if you wish not to accept these terms and conditions, please cancel your subscription, unsubscribe or log off.

 

GENERAL TERMS AND CONDITIONS

(i) While we take steps to ensure the accuracy of the information provided via this site and received at our events, exchanges, executive development programs, awards, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material;

​(ii) We have no responsibility for content provided by third parties on our website or through our events;

(iii) We have no obligation to verify the content of such information nor to edit any such information provided by third parties;

 (iv) We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third-party details and you acknowledge that any reliance on such information will be at your own risk;

 (v) We may change the terms of this Agreement at any time by notifying you of the change electronically (including by email or by posting a notice on the Customer Experience Live website that the terms have been “updated”). The changes also will appear on this page. You signify that you agree to be bound by such changes by using the Customer Experience Live website after changes are made to this Agreement.

 

The below Terms and Conditions (T&Cs) apply to:

(i) your use of our website;

(ii) your sponsoring our events;

(iii) your attendance at our events;

(iv) your purchase of delegate tickets;

(v) your registration of your employees as Delegates;

(vi) your Delegates’ attendance at our events;

(vii) any communications between us and you in relation to an actual proposed purchase or use of our services;

(viii) other terms and conditions are contained in the privacy policy (Privacy Policy), in another section of our website;

(ix) any other written communication such as email.


By accessing our website and using our services, you agree to be legally bound by these T&Cs and any other terms and conditions that form part of our agreement with you. If there is a separate contract or agreement you have signed, these T&Cs outline the additional clauses that protect that agreement. If you are acting on behalf of an Organisation, you are entering this agreement as an authorized representative of the Organisation.


You must review our T&Cs carefully and if you do not agree to these T&Cs:

(i) please cease using our website;

(ii) and/or not purchase any tickets to our events;

(iii) and/or attend any events;

(iv) and/or purchase services as mentioned on our website;

 

1 DEFINITIONS AND INTERPRETATION
(a) In these Terms, the following meaning will be attached to any defined terms;
(i) Delegate means an employee or person that the Organisation has registered to attend an event;

(ii) The Event is provided by us pursuant to these T&Cs;
(ii) Delegate Pass means the delegate ticket allocated by us to allow a Delegate lawful entry to the event;

(iii) Force Majeure For purposes of this Agreement, force majeure is defined as causes beyond our control, including, without limitation;
(a) Acts of God

(b) Acts, regulations, or laws of any government

(c) Labor disturbances, civil commotion, riot, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of war;
(d) fire, flood, explosion, storm, earthquake, epidemic, pandemic, health emergencies, or other natural disaster;
(e) failure or interruption of public utilities or common carriers;
(f) failure or interruption of utility services (including the inability to use telecommunications networks and infrastructure, electricity network and infrastructure, internet network and infrastructure);
(iv) VAT For the purposes of this Agreement has the same meaning as the definition of this term in the UAE Taxation Law;
(v) Organisation means the organisation that completes the registration and/or purchases an event ticket to be used by a Delegate;
(vi) Registration Fee means the amount payable by you for the registration of Delegate(s) from your organisation. The Registration Fee includes any discounts applicable to your order pursuant to clauses 3.2 and/or clause 3.3 as at the date of your actual payment. It excludes any VAT payable on your order and this is charged in addition as mentioned in your invoice;
(vii) Venue means the premises, hotel or location of an event;
(viii) Venue manager means the owner, leaser or authorized representative, business or corporation that otherwise has exclusive possession of a Venue;
(ix) ‘us’, ‘we’, ‘our’ means Customer Experience Live, division of Teenspire Global Mission LLC;
(x) ‘you’ and ‘your’ means the individual using our website;
(b) In these T&Cs:
(i) headings and subheadings are not outlined to affect interpretation but rather for convenience;
(ii) a reference to parties is a reference to either:
A. you and/or us; and/or;
B. the Organisation, it’s representative individual and/or us;
as the context permits;
(iii) the word ‘person’ includes any organization, corporation, partnership, joint venture, sole proprietorship, membership organization, corporate body formation and any government department or authority and individual;
(iv) any agreement, warranty or representation made or entered into on the part of two or more persons binds them jointly and each of them severally;
(v) any agreement, warranty or representation made or entered into on the part of two or more persons is for their benefit and binds them jointly and each of them severally;
(vi) a reference to time or a day is a reference to time in Dubai, United Arab Emirates;
(vii) a reference to an amount of dollars is US dollars, AED is UAE Dirhams, the lawful currency of the United Arab Emirates, unless the amount is specifically denominated in another currency;
(ix) a reference to writing or written includes email or electronic communication;

 

2 PRECONDITIONS TO PURCHASE
2.1 For purchases
Our products and services are for organisations. Organisations may appoint employees, and/or representatives to attend the event on their behalf. Individuals must only make a purchase as an authorised representative of the Organisation. By completing a registration for an event ticket via our website, you are representing to us that you are doing so as the authorised representative of that Organisation and we will hereby rely on that representation for the purposes of this agreement;
2.2 For use of our website generally
Our products and services are for individuals who are 18 years old and above, and possess the legal right and ability to enter into a legally binding agreement with us. If you do not meet the requirements of this subclause in full, do not make a purchase and do not use this website

 

3 ORDERS
(a) Our description and/or promotion and/or publication of any event, or exchange or training or other services on our website does not constitute a legally binding offer, but rather, an invitation to apply for that offer. The offer is subject to availability and other variables including discounts and other conditions.

(b) Publishing the agenda and information about the event and any other service on our website does not guarantee its availability and price

(c) Any published information is subject to change without notice at our sole discretion.
(d) Any order the organisation places, to purchase registrations for use by Delegates may be done by completing a registration form for that event, which can be done either:
(i) via our website; or
(ii) via email

(iii) in person at the Venue on the day of the event,
(e) By completing a registration, the purchaser is offering to purchase the registration from us, based on the terms and conditions set out in these T&Cs and any other agreement between us.

(f) the order is confirmed when we send a confirmation email to the Organisation’s nominated email address and when the payment is made
(g) It is the Organisation’s responsibility to review a booking confirmation upon receipt to ensure all details are accurate and promptly inform us of any errors or if any changes are required.

(h) If the booking details do not match the Delegate’s details on the date of the event, they may not be provided with a Delegate Pass until after the error is corrected – see clause 9.1. If changes are required, additional fees may be payable – see clause 7.2(b).
(g) Onsite registrations are possible and the Organisation may choose to complete a registration in person at the Venue on the day of the event, in this case the Organisation will have to pay an additional administration fee of USD$200 plus VAT per Delegate – this fee will be added to your Delegate Registration Fee.

 

4 PRICING AND PAYMENT
4.1 General
(a) All amounts for all events and programs published on the website are in US Dollars. The prices exclude VAT.
(b) The Delegate Registration Fee is payable in full, there are no instalments. The Organisation may elect to make this payment via the website at the time of completing the registration, or alternatively within 7 days of the date upon the receipt of an invoice for the registration.
(c) Any credit card fees and any currency conversion fees charged when making the payment for the Registration Fees must be paid by the Organisation
(d) In the event the Organisation fails to pay the Registration Fee when due in cleared funds, we may at our discretion and without limitation to any of its other rights:
(i) not allow the Delegate to attend the event on the day

(ii) cancel the Delegate registration(s);
4.2 Early bird pricing
(a) We may offer early bird discount(s) on the standard fee for registration.
(b) Any early bird pricing discount offered on our website is subject to:
(i) the Registration being completed; and
(ii) the Registration Fee being paid in full by the payment due date (see clause 4.1), and/or before the expiry of the early bird pricing time period specified for this offer.
(c) If an Early Bird Registration fails to meet all the requirements listed at clause 4.2(b),

(i) the Organisation will not be entitled to the early bird pricing offer.

(ii) in this instance, if the registration has been completed, the Organisation will need to pay the standard fee for the registration that applies as per the date of the Organisation’s actual payment.
4.3 Group Booking Discount
(a) We may offer a group booking discount(s) on the standard fee for registration.
(b) Any group booking discount(s) offered on our website is subject to:
(i) the correct number of Delegates being registered at the same time, in a single registration; and
(ii) the Registration Fee being paid in full in a single payment by the payment due date (see clause 4.1).
(c) If a Group Booking Registration fails to meet all the requirements listed in clause 4.3(b), the Organisation will not be entitled to a group booking discount. In these circumstances, if the registration has been completed, the Organisation must instead pay the standard fee for each Delegate as if a single registration was completed per Delegate.

4.4 Payments

(a) for all registrations should be received by Customer Experience Live within 7 days of the invoice date or before the expiry of any given discount date (early bird or group booking) whichever is the earliest.

(b) Any Delegate Registrations made in the 14 days prior to the conference must be paid by bank transfer immediately upon receiving the invoice or credit card if registering online.

 

 

5 REGISTRATION RESTRICTIONS
5.1 Registrations are not transferrable
If a person registered to attend an event can no longer attend, the Organisation may send another person in their place subject to:
(b) the Organisation having made the payment for the Delegate Registration in full

(c) meeting its disclosure requirements under these T&Cs in relation to that new Delegate; and
(c) providing us with full details of the new Delegate as soon as practicable and prior to the event date.
 

 

6 CANCELLATION POLICY
6.1 Requests for cancellations and cooling off period
(i) Once a registration is completed, there is no cooling off period. Full payment must be made by the organization;

(ii) The Organisation may request to cancel registration by sending an email titled “Cancellation Request” to enquiry@customer-experience.live during the cooling off period;
(iii) A cancellation request is only deemed to have been received once we confirm to the sender that we have received it;
(iv) If we receive a cancellation request 3 months (90 days) before the date of the event we will refund the Registration Fee less an administration fee of USD$200 plus VAT per Delegate listed in that registration;
6.2 Requests for cancellations after cooling off period
(i) No refunds are payable for any cancellations requested less than 3 months (90 days) from the date of the event;

(ii) The purchase price for the registration will remain due and payable in full and as described in clause 3;

6.3 In-Person Event Cancellation

(i) A credit voucher for 85% of the total registration amount to be used at another Customer Experience Live conference will be given where the Organisation informs us of the inability of a delegate to attend and/or a cancellation;

(ii) All credit vouchers must be utilitised within one year from the date of issuance of such credit;

(iii) For all permitted cancellations, we will be charging an administration fee of 15% that will be deducted from the registration amount;

(iv) For any cancellations informed or occurring within seven (7) days (inclusive) of the date of the conference, no credit note will be issued;
6.4 Cancellations by us – for any reason other than Force Majeure
(i) If we cancel an event, we shall refund the Registration Fee paid in relation to that event to the bank account, credit card or debit card used to make the original payment. Alternatively, the Organisation can request a credit note for another scheduled event;
(ii) Please note that this clause does not apply when an event is changed – including where an event date, time, location or program is changed. In these circumstances, clause 7.1 applies.
(iii) Please note that this clause does not apply when an event is cancelled due to Force Majeure – in these circumstances clause 10.2 applies;

 

7 CHANGES TO YOUR BOOKING
7.1 Changes to event – for any reason other than Force Majeure
(a) At times it is necessary or appropriate to make necessary changes to an event. All changes are reflected on our website promptly. We recommend that Delegates visit our website before attending the event for the most up-to-date program. We will also share updated event information via email prior to the event;
(b) We reserve the right to:
(i) amend an event program – including changing an in-person event to a virtual event, or to a hybrid event, or changing the conference schedul, and/or adding, withdrawing or substituting speakers, sponsors, workshop leaders; or;
(ii) host the event in a different Venue in the same city as the original venue;
(iii) no refunds, exchanges or other compensation will be provided in circumstances detailed in 7bi and 7bii;
(c) At times it is necessary or appropriate to reschedule an event to another date. In this instance, we will notify each delegate by email, as provided in the Registration Form. If this change results in a Delegate being unable to attend the event, the Organisation may either:
(i) arrange for a Delegate swap with another member of your organisation to attend instead;

(ii) In instance 7ci the organisation must send a written request to enquire@customer-experience.live with full details of the replacement Delegate no later than 7 days prior to the event date;

(iii) we will update the registration details at no additional charge upon receiving the details per 7cii; or;
(ii) request a credit voucher of the value of the Registration Fee no later than 7 days prior to the event date, by sending a written request to enquire@customer-experience.live ;

(d) A written request is only deemed to have been received by us once we confirm and respond to it;
(e) Please note that this clause does not apply when an event is changed due to Force Majeure – in these circumstances clause 10.2 applies;
 

 

8 UNAUTHORISED MARKETING AND ADVERTISEMENT
Only authorized Organisations are allowed to market their porducts and services at our Events. Organisation can only market their products and services at our event with our prior written consent. If the Organisation or its members, or Delegate(s) engage in such behaviour, that Delegate and any other Delegates listed in the same registration may be directed to immediately leave the event and their Delegate Pass(es) and registration will be immediately revoked.

 

9 DELEGATE PASS, DELEGATE RESPONSIBILITIES, ONSITE DECORUM
9.1 Delegate Pass
(a) A Delegate Pass entitles a delegate to attend the event, and will be provided to the Delegate on arrival at the event;
(b) A Delegate Pass entitles a delegate to enter and exit the event space within the Venue, attend sessions, and interact and / or network with event sponsors and partners;

(c) A Delegate Pass does not entitle a delegate to accommodation, food/ meals and travel arrangements;
9.2 Delegate responsibilities
(a) All Delegates must review and act in accordance with these T&Cs prior to attending an event. By entering into this agreement, and in particular these T&Cs, the Delegate (and Organisation) agrees to act in accordance with and be legally bound by these T&Cs  on behalf of their Delegate;
(b) All delegates and/or their organisations are required to provide personal information of Delegates when registering them. This information is used by us to process their Delegate Registration, issue their ticket, plan activations and seating on the day of the event as well as send them relevant information on the event and/or topic. This consent is provided to us at the time of Delegate Registration when you agree to the T&Cs;

(c) All travel, accommodation is to be arranged by the Delegate and Organisation, including visa and other pre-requisites to travel to and from the location of the event. The Organisation is liable for any fines, penalties, damages or losses incurred as a result of a Delegate being unable to attend an event for such reasons and we cannot be held liable for any of these damages
(d) When completing the registration form and agreeing with these T&Cs you are agreeing to comply with these clauses;
9.3 Delegate’s general responsibilities
(a) Delegates must show decorum when attending events and adhere to the rules and regulations that ensure the safety, enjoyment and wellbeing of other delegates at the Venue;
(b) Delegates may be asked to leave the event immediately if it is determined that the Delegate has acted in breach of these T&Cs, this includes intoxication, under the influence of illegal drugs or has engaged in illegal, abusive, dangerous or otherwise inappropriate behaviour including but not limited to physical and verbal abuse, use of derogatory or discriminatory language or behaviour or any type of harassment, racism and sexism. In these circumstances, the Delegate’s Delegate Pass and registration will be made void and no refund or other compensation will be payable;

9.4 Costs associated with event attendance
An event ticket is for a Delegate’s general admission to the event only. Meals or refreshments are provided to Delegates as stated in the program agenda handed onsite. This may cover tea and coffee breaks and lunch. We do not, under any circumstance, arrange for or pay for or re-imburse any other costs associated with a Delegate’s attendance at an event including but not limited to travel and accommodation costs.

 

10 EVENTS LIMITATIONS OF LIABILITY
10.1 General
(a) Delegates enter the venue and attend the event at their own risk. We (and our employees, agents, volunteers, and contractors) are not liable for any injury, claim or damages sustained or suffered at the Venue or any event to the maximum extent permitted by law;
(b) To the maximum extent permitted by law;
(i) the Organisation waives all legal rights of action against and fully release us and our agents, employees and volunteers for all claims for compensation for injury, damage, or death howsoever arising out of or in relation to a Delegate’s entry, and attendance at the event and Venue;
(ii) we shall not be liable for any indirect or consequential injury, claim or damages whatsoever;
(c) where the responsibility or liability cannot be excluded by law or we are found liable for any injury, claim or damages, then our liability will not exceed, in total, the greater of:
(i) the Registration Fee paid by the Organisation for the Delegate Registration in relation to the event; or
(ii) USD$100 plus VAT.
10.2 Force Majeure
(a) We do not accept any liability for any failure to perform or delay in performing our obligations, or where any party to these T&Cs otherwise suffers any damage or loss, as a result of a Force Majeure;
(b) For the avoidance of doubt, no refunds are payable in circumstances where an event is cancelled, changed or otherwise adversely affected by a Force Majeure.

 

11 GENERAL TERMS
11.1 Entire agreement
The T&Cs outlined here constitute the entire agreement between you and us as, and supersede all previous representations, commitments, warranties, understandings and negotiations as to the subject matter of this agreement.
11.2 No assignment
These T&Cs cannot be transferred, assigned, amended or novated without our prior written consent. Nor any rights or obligations waived, or enforced under these T&Cs;
11.3 No waiver
All waivers must be in writing and signed by us;
11.4 Dispute resolution
(a) All complaints must be made in writing to enquire@customer-experience.live. Please include your complete contact details, name, email address, direct telephone number and clearly articulate your complaint. We will endeavour to respond to your complaint as soon as possible;
(b) By entering these T&Cs, you agree to not commence legal proceedings in relation to your complaint for 30 days, to give you and us, sufficient time to follow the dispute resolution mechanism under this clause. You and us, must act in good faith and take all reasonable steps to resolve the issue amicably, quickly, and efficiently;
(c) If the parties are unable to reach a resolution within 30 days despite full compliance with this clause, either party may then commence court or tribunal proceedings in relation to the dispute.
(d) This clause does not prevent either party from seeking interlocutory injunction relief;
11.5 Severability
Any clause or section of any clause of these T&Cs that is deemed invalid, illegal and unenforceable is to be read as valid, legal and enforceable. In the situation, a clause is not valid, legal and enforceable it is to be severed from these T&Cs without affecting the validity, legality and enforceability of the remaining clauses (or parts of those clauses as the case may be) which will continue to remain in effect.
11.6 Jurisdiction and governing law
The T&Cs and the use of this website will be governed and interpreted in accordance with the laws of the United Arab Emirates.