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Customer Experience Live
Show South Europe
18-19 June 2026
Crown Plaza, Madrid
Reimaging the business of experience
The business of experience is an exciting new journey that all top executives must embark on. The question is, are they ready?
South Europe's Most Influential Gathering of Experience & Contact Centre Leaders
In-Person
Senior Executives from Key verticals
100+
Sessions
91%
Decision Makers and Influencers
5
Tracks
Level up
Your CX Strategy
CX Live Show Europe captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.
The new world requires an agile, frictionless, humanised, and innovative CX model. The event brings together top executives from visionary brands that are re-imagining CX realities.
Contact Centre Show
Europe's dedicated Contact Centre Show exploring new paradigms - Agent AI, AI, Analytics, Experience Hubs, Customer Experience.
Customer Experience Live Show
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
AI Experience, Predictive Engagement & Loyalty
Adapting an AI powered, proactive engagement models to orchestrate seamless experiences, reduce costs and increase customer loyalty.
Service Automation & Self-Service Experience
Leveraging AI to enhance self service, build digital and ecommerce capabilities to deliver growth.
Workforce Experience & Engagement
Spotlight on workplace experience and workforce management to deliver exceptional experiences.
Trailblazers
Michelle Prance
CEO Mettle, Natwest Group
Ed Ackerman
Chief Customer Officer, Qover
Luis Huerta Torres
Group Head of Intelligent Automation and AI,
International Airlines Group (IAG)
Kiran Uppal
Head of Customer Care Experience & Transformation, ASOS
Joanna Seabright
Director of Customer Experience, Marketing and
Communications, M6toll
Linzi Hindle
Director of Customer Experience UKI - Supply Chain, DHL
Steph Lotz
General Manager
SignLive
Helen Carroll
Head of Brand and Customer Experience
Waitrose & Partners
Why Attend
Testimonials from past attendees
Adidas
It's been two great days here. There was a huge wealth of knowledge being shared with great discussions and many professional insights from different industries and perspectives, which is very interesting and enriching. I’d also like to highlight the maturity of the discussions that we had here, bringing real knowledge and real
insight from the ground. That's what everybody wants and that's what's valuable for all of our fields. So definitely I recommend being here and look forward to being here
again.
Aramark
Thank you so much for having us here today. It has been really enlightening. I
just want to put a message out there to people to attend these events. They're incredibly beneficial. The speakers are wonderful. You pick up loads of insights, loads of help.
And there's also the opportunity to validate: “Am I in the right space?”; “Am I having the right conversations?” So, if you're thinking about coming to an event, please check them out.
Nobio
I really enjoyed the content, but even more the conversations with people between the sessions, actually, and the demos of augmented reality and demos of tools and so on have been really valuable. Thank
you!
Crocs
Customer Experience Live Show is indeed a show of knowledge and insights! It is great to be able to catch up and hear from CX experts working across many different segments and industries. Additionally, it is a great opportunity for networking with CX leaders and exchanging ideas and best practices with them
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information
