Discover the Power of a Customer Data Hub: Boost Your Business Insights Today by Centro
Unprecedented amounts of customer data are constantly making their way into your business's data portals, be it your customer...
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Centro & Genesys: Building Digital Connections for Exceptional Customer Experiences
As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...
7 Game-Changing Use Cases of Conversational AI in Retail You Need To Know by Centro
In the fast-paced world of e-commerce, businesses are constantly on the lookout for new ways to improve their customers' experiences. And...
Interactive Voice Response strategy can reap huge business rewards
With a proper Interactive Voice Response (IVR) strategy contact centers and businesses will benefit alike. Here are but a few of the...
How Agents Benefit from Automated Interaction Summaries
An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...
Best Practices for Managing Customer Complaints in Call Centers
Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction...
The role of artificial intelligence in improving call center customer experience
Artificial intelligence (AI) has been revolutionizing the way businesses operate, and call centers are no exception. AI-powered...