Insights

Businesses are under immense pressure to deliver exceptional customer experiences (CX), with the contact centre the key to delivering...

In 2025, artificial intelligence (AI) will expand its influence in the contact centre space as this prolific technology trend permeates...

Few technological innovations will have the disruptive impact that artificial intelligence (AI) is set to unleash across every business...

When a team attempts to collaborate on a project, only to be hindered by a slow, unreliable network, the frustration is bound to mount....

Managing a contact center is no small feat. With high volumes of incoming calls, chats, and emails, there’s always the risk of things...

In an era of high customer expectations, the ability to scale on-demand customer service during peak periods is not just a competitive...

In today’s fast-paced business environment, contact center managers must ensure they stay ahead of growing customer expectations, the...

With so many choices at their fingertips, customers can easily switch to a competitor. So, how do you ensure they stick around? The...

In today’s contact centers, agent copilots are revolutionizing efficiency and customer experience. Kelly Koelliker, VP of Content...

The Power of No-Code Integrations in Konnect Insights Businesses are increasingly seeking ways to streamline operations without the...

Artificial intelligence is reshaping how businesses handle information—allowing us to process vast streams of unstructured data in...

As we enter 2025, Customer Experience (CX) remains a key driver of business success, directly impacting growth, loyalty, and...

Your contact center quality program is crucial for the success of your business. It’s a cornerstone for ensuring consistently...

What happens when your CX strategy isn’t built to grow? Failing to invest in scalability can cripple your customer experience, leaving...

Whether you see it as “cutting call times in half” or “doubling agent capacity,” the ability to shave 50% off your call handle time is a...

CX is a critical business strategy that directly impacts revenue, customer retention, and brand loyalty. 80% of customers say experience...

NICE CXone implemented for a complete redesign of Dutch Railways customer service omnichannel practices. CUSTOMER PROFILE ABOUT Dutch...

Welcome to our final installment in our blog series on the power of data-driven interaction analytics. The first blog illustrates how...

Great Southern Bank improved customer service and efficiency by enhancing its CXone Mpower platform with AI-driven automation. CUSTOMER...

Report surveyed 500 contact center and 500 marketing leaders on their goals for AI-led CX transformation. NEW YORK, NY — October 30, 2024...