Global technology leader Sprinklr officially launches Middle East-based growth hub at GITEX Global 2023
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New LEED-certified hub at Dubai Internet City to support expansion of Sprinklr’s AI-driven Unified-CXM platform Press Release October 19,...
2024: Time to leap into innovation, embrace AI's dragon's breath and take customer experience to new heights
Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...
A quick reference guide to measuring customer experience
The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...
NICE Enlighten Copilot: The next generation AI-driven intelligence to the entire CX workforce is here
2024 is the year of AI, and NICE is leading the way with new capabilities using its purpose-built AI, Enlighten. Last week, NICE...
Supercharging Customer Experience: The Omni-Channel GenAI Revolution
Learn about the transformative impact of GenAI in email, voice, and chat automation for customer service executives. In today's...
Upgrade Your Genesys Contact Center With Enterprise Bot’s GenAI Automation
Explore the benefits of enhancing your Genesys setup with advanced AI-powered features for omni-channel automation, agent assist, and...
Enterprise Bot's RAG-driven framework is revolutionizing GenAI by overcoming LLM limitations for enterprises.
The integration of Large Language Models (LLMs) like OpenAI's ChatGPT and Anthropic's Claude in business applications has demonstrated...
Revolution in the Pipeline - Part 1: Disruptive Technologies in Oil and Gas Industry
Companies increasingly adopt innovative solutions to enhance operations as the oil and gas sector evolves. According to global technology...
AI in Workforce Engagement Management (WEM): Five steps to success
Industry expert Juanita Coley shares her practical tips for implementing AI to empower agents and please customers. As head of global CX...
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