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Customer Experience Live Show


Intelligent Automation & Bot Show

Experiences Worth Investing In.

Upcoming Events

Demystifying challenges of digital CX and automation

Unpacking Edge, AI, ML, Data Analytics, IA, CX,

Cloudification, Automation

Facing the challenge of keeping up with Digital CX transformation, AI, ML, IA, cloudification, and data analytics? You are not alone.

Highly interactive & inspiring

Re-imagining business models

The CX Live and Intelligent Automation Shows help you embrace emerging technology, evolve business models, and drive customers centricity to capture category leadership.

Middle East I United Kingdom I Europe I Africa

Trailblazers at CX and DX Live Series


Olivier Harnisch

Member of the Board of Directors, Gulf Hotels Group


Claudius Boller

Managing Director, Spotify Middle East

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Sreedhar Suragouni

 CIO,  Oman Insurance Company

Julia de Souza

VP CX & Operations,
American Express Middle East

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Bilal Adham, Chief Marketing Officer, Batelco.jpg

Bilal Adham

Chief Marketing Officer, Batelco

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Abdulaziz A. Alshamsan

Executive Director General CX, 
Ministry of Human Resources & Social Development, KSA

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Codin Caragea

Chief Manager, Head of Customer Experience,
Bank of Muscat

Olga Budieri, Senior Global Customer Experience Manager, Aramex International.jpg

Olga Budieri

Senior Global Customer Experience Lead, Aramex International

Why attend the CX and IA Live show series?


Organisations believe good CX is the number one differentiator of strong corporate performance.

                        *CXLive annual survey 2021


The Customer Experience and Digital Transformation Live Shows brings a well-curated agenda, tackling present challenges and the largest gathering of DX and CX executives under one roof.


Meet, network and benchmark with 1000 top minds from the CX and DX space.

CX and IA Live show features

Audiovisual Conference

Stellar Keynotes

In-depth and insightful coverage of issues


Leaders Connects

Benchmark with industry counterparts in closed-door sessions.

Conference Room

Meetings Program

Go back finding solutions to challenges that keep you up at night.


Awards and 

Breakout sessions, evening awards and networking

Virtual Reality Goggles

Tech Demos

Explore emerging technologies that can amplify digital CX

The Customer Experience & Intelligent Automation Live Show series capsule

Emerging technologies are revolutionising CX

AI, ML and immersive technologies to improve customer experience and engagement?

Multi-cloud enhances operational efficiency and deliver amplified CX

Do you have solutions that will deliver outcomes? Be there to network in a highly interactive environment and win business.

Digital Transformation, AI, IA & Edge 

Organisations are undertaking a digital detox of brands. Be there to know what they are automating, how quickly and at what price?

Digital Transfromation

An ROI driven series that will enable you to walk out with clear direction on closing business.

Subscribe to the CX and IA Live Show series

Digital Transformation CX
Subscribe to our conferences, news and leaders connects

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Key Themes

Robot Hand

AI, RPA, Workflow & Process Automation

Strengthen your data foundation and understand how new technologies and DX are revolutionising CX.

Box Label

Edge Computing & Cloudification

How do you develop a strategy that is your key differentiator?

Application Design

Digital Transformation & Data Analytics

Car Factory

Innovation & Operational Excellence

The need to achieve cohesiveness between operational excellence, innovation, and CX has never been greater.

Virtual Reality Device

Personalised, Immersive & Omnichannel 

Next-generation tech and analytics for fuel service delivery.

Strategy alignment to embrace  immersive, achieve efficiencies and growth

Top-end peer networking


We research with CEOs, CX Leaders, and CMOs to deliver winning strategies and solutions to your key challenges.
Return to work with detailed plans and implementation strategies.

Strategic sectors






Banking & Finance




Energy & Utilities

Attendee feedback from past events

Beyond conventional... very well organized and coordinated


“Great to hear from CX leaders with very innovative topics that went beyond the conventional and what you normally see at CX events. The speaker lineup was impressive, insightful and relevant. Very well organized and coordinated”


Senior Executive, AlMouj Muscat


Excellent Networking Opportunities


I can still feel the amazing buzz from the event, it is always an exhilarating feeling to see like-minded individuals, fellow CXERs all in one room sharing views and ideas. The experience only serves to validate the efforts towards CX that we are putting in the bank and will be a catalyst for more initiatives for the future.

The success of the event is a testament to the passion and exuberance of the organizing team of Customer Experience Live. On that note, on behalf of the Bank, I would like to extend heartfelt gratitude to the customer experience live team and all the participants for an amazing event.

Senior Executive, BankDhofar

Who's attending the Customer Experience and Digital Transformation Live Show series

Enquire now to speak, sponsor or attend.

Highly interactive

CX Live Shows - designed to ensure learning and networking are seamlessly orchestrated