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Customer Experience Live Shows

Experiences Worth Investing In.

Join us to leverage a strong network of senior decison makers

Top decision makers in the CX and automation space


Companies in the Middle East region and UK


Community outreach across key verticals


Senior executive attendees in the EMEA region


Speaker faculty

Upcoming events

Constantly evolving to solve CX challenges

Highly interactive & inspiring

Because experience matters

Unpacking Edge, AI, ML, Data Analytics, IA, CX,

Cloudification, Automation

Facing the challenge of keeping up with Digital CX transformation, AI, ML, IA, cloudification, and data analytics? You are not alone.

Demystifying your digital strategy to create value

Powering you to capture category leadership.

Re-imagining business models

The CX and Intelligent Automation Show Series helps you embrace emerging technology, evolve business models, and drive customers centricity to capture category leadership.

Middle East I United Kingdom I Europe I Africa

Trailblazers at CX and IA Show Series

Bringing you the brightest and innovative minds

Olivier Harnisch

Member of the Board of Directors, Gulf Hotels Group

Claudius Boller

Managing Director, Spotify Middle East

Sreedhar Suragouni

 CIO,  Oman Insurance Company

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Sreedhar Suragouni.jpg

Julia de Souza

VP CX & Operations,
American Express Middle East

Bilal Adham

Chief Marketing Officer, Batelco

Abdulaziz A. Alshamsan

Executive Director General CX, 
Ministry of Human Resources & Social Development, KSA

Chief Manager, Head of Customer Experience,
Bank of Muscat

Senior Global Customer Experience Lead, Aramex International

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Ministry of Human Resources and Social Development, KSA.jpg

Codin Caragea

Codin, Bank Muscat.jpg

Olga Budieri

Olga Budieri, Senior Global Customer Experience Manager, Aramex International.jpg

Why attend the CX and IA Live show series?

Meet, network and benchmark with top executives in the CX, digital transformation and automation space


Organisations believe good CX is the number one differentiator of strong corporate performance.

                        *CXLive annual survey 2021


The Customer Experience and Intelligent Automation Live Shows bring a well-curated agenda, tackling present challenges and orchestrating game changing solutions under one roof.


Meet, network and benchmark with hundreds of top minds from the CX, digital transformation and automation space.

CX and Intelligent Automation Live show features

Comprehensive and impact driven shows

Audiovisual Conference

Stellar Keynotes

In-depth and insightful coverage of issues


Leaders Connects

Benchmark with industry counterparts in closed-door sessions.

Conference Room

Meetings Program

Go back finding solutions to challenges that keep you up at night.


Awards and 

Breakout sessions, evening awards and networking

Virtual Reality Goggles

Tech Demos

Explore emerging technologies that can amplify digital CX

The Customer Experience & Intelligent Automation Live Show series capsule

In-depth coverage

Emerging technologies are revolutionising CX

AI, ML and immersive technologies to improve customer experience and engagement?

Multi-cloud enhances operational efficiency and deliver amplified CX

Do you have solutions that will deliver outcomes? Be there to network in a highly interactive environment and win business.

Digital Transformation, AI, IA & Edge 

Organisations are undertaking a digital detox of brands. Be there to know what they are automating, how quickly and at what price?

Digital Transfromation

An ROI driven series that will enable you to walk out with clear direction on closing business.

Subscribe to the CX and IA Live Show series

Join our community for latest news and updates

Digital Transformation CX
Subscribe to our conferences, news and leaders connects

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Key Themes

Key themes in upcoming shows

Robot Hand

AI, RPA, Workflow & Process Automation

Strengthen your data foundation and understand how new technologies and DX are revolutionising CX.

Box Label

Edge Computing & Cloudification

How do you develop a strategy that is your key differentiator?

Application Design

Digital Transformation & Data Analytics

Car Factory

Innovation & Operational Excellence

The need to achieve cohesiveness between operational excellence, innovation, and CX has never been greater.

Virtual Reality Device

Personalised, Immersive & Omnichannel 

Next-generation tech and analytics for fuel service delivery.

Strategy alignment to embrace  immersive, achieve efficiencies and growth

Top-end peer networking

Go back with actionable plans


We research with CEOs, CX Leaders, CIOs, CFOs, and CMOs to deliver winning strategies and solutions to your key challenges.
Return to work with detailed plans and implementation strategies.

Strategic sectors

Comprehensive cross sector coverage






Banking & Finance