Insights

The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...

Learn about the transformative impact of GenAI in email, voice, and chat automation for customer service executives. In today's...

Explore the benefits of enhancing your Genesys setup with advanced AI-powered features for omni-channel automation, agent assist, and...

The integration of Large Language Models (LLMs) like OpenAI's ChatGPT and Anthropic's Claude in business applications has demonstrated...

2023 was a challenging year for the global economy: a prolonged recession, unforeseen catastrophe, and rising political tensions. Moving...

Meet KYC Compliance Head-On With complex regulatory regimes, rising security and fraud threats, and large volumes of data getting more...

First impressions matter. Within the first few seconds that your customer interacts with your business, they form a lasting impression....

Create Better Customer Claims Experiences Claims handlers face the challenging task of delivering excellent customer experiences to...

The global power generation market was valued at USD 1.8 trillion in 2022 and is projected to reach around USD 3.9 trillion by 2032, with...

The global open banking growth rate is expected to reach $19.14 billion in 2022 and is projected to grow to $48.13 billion in 2026 at a...

The global sportswear market was valued at USD 182.01 billion in 2022 and is expected to grow significantly, reaching $193.89 billion in...

The global QSR Market reached $232.3 billion in 2021 and is projected to grow to $308 billion from 2022 - 2027 with a CAGR of 4.9%....

Clootrack conducted a detailed study analyzing 8,154 passenger reviews from January 2022 to January 2023. The study focused on Middle...

In an increasingly competitive airline industry, providing an exceptional passenger experience has become a crucial differentiating...

2023 was a busy year for artificial intelligence and customer experience. Generative AI went mainstream and dominated the headlines for...

A handy guide to perfecting your workforce scheduling with technology that enables agent flexibility and autonomy. At long last, employee...

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact center will need more—not fewer—agents as revealed...

Gartner says generative artificial intelligence (AI) is one of the top three technologies that will transform customer service and...

Find out the difference between a CDP and a data warehouse and how to apply these technologies to create architecture that best reflects...

Google finishes what they set out to do – ending support for 3rd party cookies in phases, and changing the data landscape forever. Some...