We have been hit by monumental organisational changes in these last few months as customer needs and expectations have shifted...

Benchmarking and measuring customer interactions against defined customer experience standards is imperative to ensure the brand health...

In order to be a category leader, maintaining strong brand health is vital, thus establishing a gold standard that measures and tracks...

Depending on your organisation’s data and automation roadmap, choosing the right technology partner is extremely important as it will...

From the start of your CX journey, the brand will need to articulate the business goals and focus on identifying what to achieve in the...

As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...

Engage with your customers anytime, anywhere, across channels and in multiple languages, with complete journey control and campaign...

Conversational commerce helps engage your customers wherever they are. Through conversational virtual assistants, across text and voice,...

About Speero Founded in 2017, Speero is a Riyadh-based auto parts marketplace that allows users to buy new and used automotive spare...

Quick facts 359% Uplift in overall revenue generated 250% Boost in sell queries created on Day 1 of installing the app 52% Uplift in new...