Today’s consumers demand a consistent, personalized, and always-on experience across multiple devices and touchpoints. They desire contextual content from brands, in the moment of engagement, on the channel they prefer.
To stay ahead of consumers’ shifting expectations, more brands are turning toward fully-integrated, AI-powered customer engagement solutions to drive greater efficiencies, deeper consumer insights, cross-channel automation, and personalization that scales.
Customer-obsessed brands can scale their mobile engagement strategies by leveraging AI to surface consumer insights and take action based on intelligence. Fortune 500 brands across 35+ countries - including Ally Financial, Nestle, Samsung, Deutsche Telekom, and McAfee, along with mobile-first companies such as Ola, OYO, and Tokopedia - leverage MoEngage’s AI-powered, insights-led customer engagement platform to gain rich intelligence into their customers’ interests and behaviors fueled by our proprietary AI engine, Sherpa. Using Sherpa, marketers and product owners can: