Insights

Welcome to our final installment in our blog series on the power of data-driven interaction analytics. The first blog illustrates how...

As experienced Customer Experience (CX), User Experience (UX), Experience Management (XM), Voice of the Customer (VoC), and Voice of the...

Last week, I begrudgingly brought my SUV to the dealership for a routine inspection and oil change. I dread these service visits (and put...

Artificial intelligence (AI) has been evolving rapidly, and one of its most promising applications is generative AI. This technology is...

When designing and maturing a VOC program, there are a slew of best practices and approaches to consider that will help ensure you are...

Learn what 1:1 personalization is, why it's important, and how to use robust data collection and analysis to deliver a personalized...

Whether you were intently watching all the talks at Content & Beyond this year, missed a couple of them, or missed the event completely,...

The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...

2023 was a challenging year for the global economy: a prolonged recession, unforeseen catastrophe, and rising political tensions. Moving...

Software as a Medical Device (SaMD) represents a groundbreaking convergence of technology and medicine. It refers to software...

Robotic process automation (RPA) is a well-established means of automating repetitive business processes implemented in software. It’s...

In recent years, organizations have strategically embraced cloud migration to attain agility and scalability. The cloud's innovation has...

Find out the difference between a CDP and a data warehouse and how to apply these technologies to create architecture that best reflects...

Google finishes what they set out to do – ending support for 3rd party cookies in phases, and changing the data landscape forever. Some...

Meiro has successfully secured US$3 million in an over-subscribed pre-Series A round, led by Southeast Asian VC firm Wavemaker Partners,...

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...

Based on the 2022 Annual LexisNexis Risk Solutions Study, fraud costs across U.S. and Canadian financial firms have risen by 22.4%...

Unprecedented amounts of customer data are constantly making their way into your business's data portals, be it your customer...