Centro & Genesys: Building Digital Connections for Exceptional Customer Experiences
As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...
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Interactive Voice Response strategy can reap huge business rewards
With a proper Interactive Voice Response (IVR) strategy contact centers and businesses will benefit alike. Here are but a few of the...
How Agents Benefit from Automated Interaction Summaries
An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...
How Cloud Telephony-CRM Integration Benefits Your Business? From ZIWO
Every organization in today’s digital world is putting its effort into providing customers with the latest communication option. However,...
Sprinklr partners with Abu Dhabi Digital Authority to adopt and scale Unified-CXM Programs
Global Unified Customer Experience Software provider continues to scale operations in the Middle East. New York, NY, October 12, 2022 –...
The role of digital leaders in the future by Medallia
A conversation with Schneider Electric’s Audrey Hazak Medallia, the global leader in customer and employee experience, launched an...
Artificial Intelligence Myths vs Facts by RAYA CX
We’re debunking the biggest myths that riddle AI through our infographic! Know the facts that tackle these common misconceptions and how...
