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How on-demand customer service is revolutionising peak period scaling
In an era of high customer expectations, the ability to scale on-demand customer service during peak periods is not just a competitive...
Building Customer Loyalty Through the Right CX Tools: What Every Brand Should Know
With so many choices at their fingertips, customers can easily switch to a competitor. So, how do you ensure they stick around? The...
2025 CX Insights: Trends, Strategies, and What’s Next for Your Business?
As we enter 2025, Customer Experience (CX) remains a key driver of business success, directly impacting growth, loyalty, and...
Exclusive Insights: Two Social Platforms That Had a Moment in 2024 and what to Watch in 2025
With a top-performing IPO and massive user surge, Reddit and BlueSky were two of the most talked about social platforms of 2024 and are...
Conversational Intelligence for Location-Based Campaigns: Use Cases and Benefits
Find out how to start using conversational intelligence to create personalized, effective location-based campaigns that drive results....
5 Steps to Automating the Customer Claims Experience
Create Better Customer Claims Experiences Claims handlers face the challenging task of delivering excellent customer experiences to...
Zoom Contact Center: A future-ready contact center solution for companies big and small
Whether your call center is a team of 5 or 10,000+, there are two simple common goals: happy customers and happy agents. But achieving...
Top Factors of Customer Experience: Traditional Banks vs Neobanks
The global open banking growth rate is expected to reach $19.14 billion in 2022 and is projected to grow to $48.13 billion in 2026 at a...
Sportswear Industry: How Brands Can Leverage Customer Insights for Growth
The global sportswear market was valued at USD 182.01 billion in 2022 and is expected to grow significantly, reaching $193.89 billion in...
Want AI in Your Contact Center? First You Need the Cloud.
Gartner says generative artificial intelligence (AI) is one of the top three technologies that will transform customer service and...
Milestone Moment: Meiro secures strategic $3M pre-series A funding to drive global growth
Meiro has successfully secured US$3 million in an over-subscribed pre-Series A round, led by Southeast Asian VC firm Wavemaker Partners,...
Delivering Personalized Experiences in 2024: 4 Key Ingredients You Need
Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency. Looking...
How to Master the Art of Customer Engagement
Mastering the art of customer engagement requires focusing on building strong, long-lasting customer relationships. Businesses that have...
Guide to Unlocking Growth with Omnichannel Marketing
As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer...
What Even is Artificial Intelligence? Simplifying AI for Customer and Employee Experience Pros
Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what AI is —...
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