Customer Experience Live
Seven reasons brands should be unifying CRM contact centers
Using a CCaaS platform that integrates with your CRM system offers seven significant benefits for your brand, let’s review them. 1. Data...
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Customer Experience Live
10 ways AI ensures your contact center delivers gold standard customer service
We are now more linked to the rest of the world than ever thanks to smartphone technology. We can communicate with someone on the other...
Customer Experience Live
Reimagining your call center services by embracing CRM contact center solutions
Your contact center can offer support through a variety of channels yet the goal of the service provision remains customer happiness....
Customer Experience Live
Contact Centre trends to help you become a CX powerhouse
With the advent of the increasingly digitised world, CCaaS is gaining in popularity. As organisations deal with customers with...
Customer Experience Live
Telefonica automated technical support using dynamic process guidance software
"One of the main benefits of Uniphore is that it has transformed a technical diagnostic procedure into something that can be handled...
Customer Experience Live
eCommerce customer service using intelligent virtual agents
"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...
Customer Experience Live
Digital customer care: the new normal in 2022
Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging...
Customer Experience Live
How to Use AI to Create an Out-of-This-World Customer Connection
Contact center leaders looking to improve the customer experience need to consider how to bring AI into their operations if they aren't...
Ayusha Tyagi
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage. We are in the New Now. BUILDING DECISIVE...
Customer Experience Live
Embracing double-edged customer expectations
Navigating the complexities of rising demands + digital-first customer experiences. THE DIGITAL-FIRST EXPERIENCE IS NOW THE DEFAULT The...
Customer Experience Live
Leveraging ITSM automation to improve employee efficiency
Enhance the efficacy of your organisational processes with AI-workers that possess the unique capability of self-healing and...
Nicholas Zeisler
Maybe you are already “doing” CX
Surveys have been around for a long time. But if an organization simply surveys its Customers and calls it a day, it’s not really doing...
Nicholas Zeisler
Executive escalations - missed opportunities or life-savers?
Just as it’s a risk of us missing opportunities for more fundamental organization-wide improvements, executive escalations often also...
Nazia Sultana
Cloud-based contact centers should be a priority for businesses post-Covid-19
Organizations are facing challenges in adapting to new technologies, new ways of working, with increasing customer demands. By leveraging...
Chis Shyrock
Think like a human and stop ignoring true customer service
Every truly successful business that wants to spend less time doing battle with client attrition really needs to start with the customer...