8 unmistakable benefits of live commerce for you and your customers
As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable...
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Live shopping statistics brands can't ignore
Retailers today face a dilemma: their Ecommerce sites have high online traffic, but low conversion rates. Brick-and-mortar stores face...
The definitive guide to livestream shopping
Live commerce is transforming Ecommerce as we know it, and it’s only picking up steam. In fact, as more and more shopping shifted online...
From digital wallets to BNPL – your customers are looking for more ways to pay
In this article, Linda Weston, Head of Core Product at Barclaycard Payments, explores ways in which customers are looking to pay for...
Mastering business spend – how businesses see virtual cards as an essential tool
In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...
Yellow.ai’s new and improved voice AI for humanising conversations at scale!
Voice AI as a technology is becoming an inseparable part of the automation and digital transformation agenda for modern enterprises in...
8 Tips To Improve Your Customer Service Experience
Customer experience, or CX, is your consumers’ overall view of their interaction with your company or brand. A great customer experience...
How Has Customer Care Evolved Over The Years?
A business stands on core pillars or ideas, one of which is maintaining a good and healthy relationship with customers. Whether your...
Why a Mass Texting Service is Necessary for Your Business
Currently, mass texting is one of the most popular techniques for brand promotion, and if you aren't utilizing this high-engagement...
eCommerce customer service using intelligent virtual agents
"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...
The new retail customer service landscape: AI is transforming the agent and customer experience
As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...
Conversational AI use case: helping the IT Help Desk
Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Conversational artificial intelligence (AI) and...
15 Reasons Why AI-powered Chatbots are Your Best Bet
Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...
A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction
WhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...
30 AI Chatbot Statistics for 2022
AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...
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