Insights

In an era of high customer expectations, the ability to scale on-demand customer service during peak periods is not just a competitive...

Great Southern Bank improved customer service and efficiency by enhancing its CXone Mpower platform with AI-driven automation. CUSTOMER...

Imagine walking into a store to buy a pair of shoes. The salesperson is friendly and helps you find the perfect pair. You're happy with...

Whether it's a printed user manual or an online knowledge base (KB), the help content that comes with a product or service plays a vital...

Imagine walking into a store and struggling to find assistance when you need it. Would you walk out of that store immediately? ...

Welcome to our exploration of the future of contact centers, guided by the groundbreaking insights from the Kore.ai Agent Experience...

In a customer-centric world, the key to an unforgettable service experience lies in the hands of your workforce. Empowering them...

The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...

Industry expert Juanita Coley shares her practical tips for implementing AI to empower agents and please customers. As head of global CX...

We explore the world of MultiCaaS and why it's a contact center trend that's shaping the future of the industry. As a contact center or...

The global power generation market was valued at USD 1.8 trillion in 2022 and is projected to reach around USD 3.9 trillion by 2032, with...

The global open banking growth rate is expected to reach $19.14 billion in 2022 and is projected to grow to $48.13 billion in 2026 at a...

Clootrack conducted a detailed study analyzing 8,154 passenger reviews from January 2022 to January 2023. The study focused on Middle...

In an increasingly competitive airline industry, providing an exceptional passenger experience has become a crucial differentiating...

Contact center leaders know that their quality management (QM) programs are critical to customer experience (CX) and driving a connection...

Find out the difference between a CDP and a data warehouse and how to apply these technologies to create architecture that best reflects...

Businesses strive for efficient marketing and measurable returns, and CDPs unlock revenue by leveraging unified customer data in...

Understanding and engaging customers across devices and channels is complex. Yet, with customer identity resolution, enhanced insights,...

Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency. Looking...

Mastering the art of customer engagement requires focusing on building strong, long-lasting customer relationships. Businesses that have...