Interactive Voice Response strategy can reap huge business rewards
With a proper Interactive Voice Response (IVR) strategy contact centers and businesses will benefit alike. Here are but a few of the...
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6 Ways call routing will improve customer service
Call routing is a necessary feature for any organization that receives incoming calls daily, as it directs calls to the relevant entity...
How Cloud Telephony-CRM Integration Benefits Your Business? From ZIWO
Every organization in today’s digital world is putting its effort into providing customers with the latest communication option. However,...
Fidelity International increases revenue by focusing on the Voice of the Client powered by Medallia
“Our VoC programme is central to Fidelity’s culture of customer obsession. It allows us to really understand client journeys and use that...
How Dubai Police creates happier and safer citizens
Challenge The Dubai Police force in the United Arab Emirates (UAE) has long been viewed as one of the most progressive in the Arab world...
An Industry Disruptor Talks Innovative Guest Experiences
Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...
Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
NEW YORK, NY - November 22, 2022 - Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...
