AI for customer service: how to improve CX beyond chatbots
Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...
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How to measure customer satisfaction: understanding the top 4 metrics
In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...
Taking Flight with Chatbots
Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...
Testing for Superior CX with Cyara
Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...
Creating a customer experience maturity model: measuring CX progress
Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...
Zoom on Zoom: How we’re reinventing customer experience from the inside out
With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...
Steps To Leverage The Power of AI: Revolutionising CX Personalisation
In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...
7 Mistakes To Avoid When Mapping Customer Journeys
According to the CX Live Intelligence Report 2023, a staggering 35% of the surveyed companies in the Middle East are re-evaluating their...
6 Ways call routing will improve customer service
Call routing is a necessary feature for any organization that receives incoming calls daily, as it directs calls to the relevant entity...
How Cloud Telephony-CRM Integration Benefits Your Business? From ZIWO
Every organization in today’s digital world is putting its effort into providing customers with the latest communication option. However,...
Fidelity International increases revenue by focusing on the Voice of the Client powered by Medallia
“Our VoC programme is central to Fidelity’s culture of customer obsession. It allows us to really understand client journeys and use that...
How Dubai Police creates happier and safer citizens
Challenge The Dubai Police force in the United Arab Emirates (UAE) has long been viewed as one of the most progressive in the Arab world...
An Industry Disruptor Talks Innovative Guest Experiences
Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...
Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
NEW YORK, NY - November 22, 2022 - Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...
British Council from High Social Media Response Times to High Sales Growth in 11 months by RAYA CX
RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX has...
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