Why an Open CCaaS Platform Approach Creates More Confident CX Leaders
There’ve been plenty of reasons for businesses to feel pessimistic about their ability to successfully engage with customers in recent...
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New Research Charts Contact Center Suites Value and Names Verint a Market Leader
Ventana Research has published its 2023 Buyers Guide examining contact center and agent management applications and the platforms...
Meet the Verint Bots Powering CX Automation
Running an efficient contact center that delivers exceptional CX is a tough proposition. Interaction volumes are skyrocketing, matched by...
Five Reasons Why a New Approach to CCaaS Is Needed
In the ever-evolving landscape of customer service, delivering elevated customer experience (CX) is the holy grail for businesses seeking...
60% of companies to prioritise CX investments in 2024
Key insights from Customer Experience Live Show UK 2023. London, UK – 27 September, 2023 – In a bid to enable organisations across the...
Shaping the future of intelligent CX with Zendesk AI
Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations....
SaaS for Gulf Business
As Chief Transformation Officer for ME Digital Group, Prashanth Raghuraman, is spear-heading both internal development and the onboarding...
Consumer-centricity and Cobone
This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....
Customer Feedback & VoC Should be at the Center of All Decision Making
Organisations that prioritise customer feedback as a key input to make their critical business decisions are the ones that will survive...
AI for customer service: how to improve CX beyond chatbots
Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...
So long scheduling nightmares: Meet your new contact center WFM solution
What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...
How to measure customer satisfaction: understanding the top 4 metrics
In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...
Taking Flight with Chatbots
Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...
Testing for Superior CX with Cyara
Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...
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