Conversational commerce helps engage your customers wherever they are. Through conversational virtual assistants, across text and voice, businesses can achieve faster conversions, higher CSAT, and lasting loyalty.
Quick facts - benefits of leveraging conversational commerce :
1B+ Quaterly platform conversations
25%+ Decrease in abandoned carts
25% Annual revenue increase
$112B In-bot e-commerce transactions
Conversational VAs are your best sales agent on call 24*7
Sell to those who will buy
Spray and pray tactics for conversions are passé. NLU engine accurately taps visitors intent to better guide them, in real-time, to convert. Which makes them buy faster, buy more and come back often. Yes, just like your top performing sales agent!
Everyone deserves a personal shopper
Unlock a whole new ‘live-commerce’ channel where the customers can directly interact with an agent using our intuitive chat and video interface to evaluate products or push them through to checkout.
Enable sales by enabling personal payment
Why just leave the conversations at engagement when you can offer total customer experience automation, until payments, and beyond. Leverage our pre-integrated payment gateways like PayPal, RazorPay, Setu and more.
Boost revenue by cart conversion
Create timely and multilingual campaigns to rejig customer interest (even when they leave the site) with personalized conversations on the channel of their choice for higher abandoned card recovery.
Talk to your customers anywhere, anytime - at their convenience
Engage with personalised conversion 24 * 7
Your ‘shop’ is always open with conversational voice and text AI! These proactive and personalized prompts can help them choose, solve their doubts, or upsell your merch. And, it’s all automated.
Across channels with the best of AI and Human
Handle conversations across channels and languages with the right Human + AI balance. Automate & offer 1-on-1 attention, akin to in-store experiences, to all visitors - all through a single platform.
Increase customer loyalty and lifetime value multifold
Our conversational voice and text AI merges seamlessly with customer loyalty management for personalized promotions and rewards. Befriend your customers and realize higher life-time values from them.
Order updates and in-store bookings made easy
Customers can book in-store appointments or schedule in-store product pick-ups through our conversational AI. Reps can even send order delivery, product or promotional updates from a single platform
Create value across online and in-store interactions with conversational AI
Conversational commerce enables you to connect, engage, direct and convert your customers anywhere, anytime without the older restrictions of 'online' or 'in-store', thus giving your customers total conversational CX to become a truly ‘customer-first’ brand.
Note: Content credit Yellow.AI