Middle East’s most prestigious

13-14 May
JW Marriott Hotel Dubai Marina

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The region's most prestigious CX show for top tier CX suite.

Colocated Shows

Co-Presenting Partner

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Customer Experience Live Show Middle East 2025

Embracing Omni AI For Amazing Experiences.

Operational Efficiency |

AI & Generative AI |

Contact Center Automation |

Hyper-personalisation |

Reimagined. Supercharged.

The Middle East experience industry is undergoing an exciting renaissance – one that is energising brands to push beyond the realms of CX ideologies and wire their entire business around delivering exceptional customer experiences.

In 2025 Customer Experience Live Show will be hosted under the theme “Reimagined. Embracing Omni AI For Amazing Experiences”. Join us in the journey.

Who attends CX Live Show Middle East?

82%

Decision makers and budget holders

Delivering meaningful impact

Power packed agenda where CX, DX and Contact Center leaders share insights on how they transformed CX into a growth lever in their organisations

In-depth coverage through conference

120+ sessions

Benchmark your excellence

CX Live Awards ME

Awards Program

Premium Conference

Solutions Showcase

Innovative experience

solutions

Leading-edge experience solutions

2 Days. 4 High Impact Conferences. 150+ Trail Blazers.

Indepth agendas, hard-hitting discussions

Reimagining total experiences to deliver growth.

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Energising customer contact through expeditious, omnichannel and personalised service

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Embracing the relentless growth of digital to craft omnichannel experiences.

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Leveraging AI for exceptional experiences

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Why Sponsor Customer Experience Live Show?

A proven platform to deliver quality interactions to win business.

The Middle East CX industry is investing to tackle significant challenges:

Increasing customer satisfaction & retention

Re-imagining customer experience

Creating digital experiences

Talk to us if you have solutions to assist them.

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Why our community rates us #1

Explore the best CX strategies and solutions for your business.

“

Very well organised. Brilliant topic selection and excellent networking opportunity. - Senior Executive, Ministry of Presidential Affairs

Industry Reports

AI and IA

Attendee feedback from past editions

The Premier CX event. If we were asked to choose just one event to sponsor each year, without a doubt, it would be the CX Live Show MEA.

“

On behalf of Uniphore wanted to take a moment to express my sincere appreciation for the incredible effort and dedication that the team at Customer Experience Live puts into organizing the annual CX Live Show MEA. In my opinion, it stands as the premier CX event in town, and I say this with full confidence.

If we were asked to choose just one event to sponsor each year, without a doubt, it would be the CX Live Show MEA. The level of professionalism, the quality of connections, and the overall experience make it a truly unparalleled opportunity for anyone in the CX industry.

Senior Executive, Uniphore