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23-24 May 2023


Re-imagining the Business of Experience. 

The region's largest CX show attended by the top tier CX suite.

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Customer Experience Live Show Middle East 2023

CCaaS |

Digital CX |

Brand Experience |


The region's no. 1 digital CX strategy event

Meet, network and benchmark with 800+ top minds from the CX, Contact Center and Automation space.



Companies are reevaluating Customer Journey Mapping platforms in 2022

                         *CXLive Intelligence Report 2022


The Customer Experience Live Show is the region's largest and most established meeting dedicated to customer care and customer experience. Through a well-curated agenda, it tackles current challenges.


Delivering meaningful impact

300+ senior CX and Contact Center leaders share insights on how they transformed CX into a growth lever in their organisations

Customer Experience Live Awards 2023

12 powerful categories

In-depth analysis, measure and validation of your program excellence.


Strategic Deep-Dives

Dedicated sessions allowing brainstorming & discussion

Benchmark with industry counterparts in an interactive environment. 


Leaders Connects

Invite only sessions

Invitation-only, closed-door boardrooms provide a great opportunity to benchmark with your industry counterparts.

CX Live Awards, Customer Experience Live Show, Custoer Experience Live

Power packed agenda

250+ end user perspectives

Go back armed with solutions to challenges that keep you up at night.


Executive Panel Discussions

Sector focused sessions

Live Q&A - get answers to challenges that keep you awake at night.


Exhibition floor

Solution showcase

Understand how to capitalize on the changing face of business transformation amidst the new normal


2023 Themes

The competitive landscape is constantly raising the bar - it's time to focus on re-imagining CX

Strategy alignment to embrace  immersive, achieve efficiencies and growth

Application Design

VOC, Optimal Contact Centers, Agent Training

A woman sitting by her computer in a trading room

Strengthen your data foundation and cloud infrastructure to revolutionize CX.

Working Together on Project

Strengthening engagement and brand value

How do you develop a strategy that is your key differentiator?

Data and Cloud Experience

Car Factory

Operational & Process Excellence

The need to achieve cohesiveness between operational excellence, innovation, and CX has never been greater.

Virtual Reality Device

Metrics-driven CX and Marketing

Next-generation tech and analytics for fuel service delivery.

Why Sponsor Customer Experience Live Show?

Showcase thought leadership and position your brand in front of CX leaders

Emerging technologies and DX are revolutionising customer experience.



The pandemic has again thrown the spotlight on AI, ML and immersive technologies to improve customer experience and engagement. Do you have solutions?

With multi-cloud, enterprises are able to  deliver amplified CX.



Do you have solutions that will deliver outcomes? Be there to network in a highly interactive environment and win business.


Digital Transformation- Next-Gen tech, AI, IA & Voice Biometrics



Organisations are undertaking a digital detox of brands. Be there to know what they are automating, how quickly and at what price?

Why our community rates us #1

CX Live Show helps you explore, and leverage the best CX strategies and solutions for your business.


Hard Hitting Keynotes

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Indepth Reports


Leaders Connects


CX Live Awards

Attendee feedback from past events

Cut out the fluff and return to work armed with detailed plans and implementation strategies.


Great Experience

Thank you to the organizers, the participants and the panel chair and colleagues. It was a great event well organized, sharing experiences, sharing our views and discussions. Being exposed to different industries and live cases we learned a lot from and widen the scope and interactions between different functions to reach to the optimum experience and analysis. It was very professionally organized and normal challenges were held very professionally by the moderators and the organizers. Thank you for the great experience and the hospitality which was very professional. It was very beneficial to be exposed to such experiences, Diversified Industries and to share our views and discussions. I'll be very nterested in the coming events.

Senior Executive, SAIB Bank Egypt

Wonderfully Organised

CX Live Middle East 2022 event was wonderfully organized with thorough thinking. Riyad Bank is glad to participate in this CX exclusive event, which was filled with insightful panel discussions, keynote speeches and an exhibition of intelligent tools and products that will raise the bar in CX industry. We are extremely honoured to win the awards in CX Live Show and Intelligent Automation, AI and Bot Show, including Best Leadership for CX, Intelligent Automation Leader of the year in the BFSI category. Look forward to participating and contesting in future events. Best of luck to the CX Live Team!


Senior Executive, Riyad Bank

Top-end learning and peer networking

Benchmark your CX strategy and build great connections

Who attends Customer Experience Live Shows 

The region's top organisations attend the CX Live Show

CX Live Shows - Experiences worth investing in

Delivering premium connections via well-researched programs.