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CX Live

24-25 September 2024 |

JW Marriott Hotel, Dubai Marina

Nominations are closed.

Colocated Event

CX Live

DX 24.jpg

Digital Experience Awards 2024

Digital Experience

Awards 2024

Enquire To Find Out More

Sponsors & Partners

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Shine The Spotlight On Your Digital Experience Team

The Digital Experience Awards program provides you indepth analysis, measure and validation of your benchmark excellence.

Mark the dates

Nominations are now closed for 2024.

Winners will be announced at the Exclusive Awards Ceremony on 24 September 2024 in Dubai.

Nomination Submission: 25 August 2024
Nomination Check completed: 25 August 2024
First shortlist announced: 5 September 2024
Awards Ceremony: 24 September 2024

Why Participate in 2024?

Validate your excellence benchmark

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CX Live

Industry Endorsement

A customer excellence endorsement by the industry is a recognition of excellence beyond testimonials and valued by your customers.

CX Live

Team Achievement

CX excellence is a team effort and awards are a great way to celebrate that achievement as a team. The Customer-Experience.Live awards process ensure your team is recognized not just by experts but also your customers.

CX Live

Benchmark Excellence

The Customer Experience Live awards program provides you with in-depth analysis, measure and validation of your benchmark excellence.

Award Categories

25 in-depth categories

Best CX Transformation Project

Best CX Transformation Project

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Digital CX Project

Best Digital CX Project

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best VoC Strategy

Best VoC Strategy

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX and Operational Excellence

Best CX and Operational Excellence

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Employee Experience

Best Employee Experience

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Customer Journey Mapping

Best Customer Journey Mapping

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Customer Contact Center

Best Customer Contact Center

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Culture

Best CX Culture

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Innovation

Best CX Innovation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Diversity and Inclusion Program

Best Diversity and Inclusion Program

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Excellence

Best CX Excellence

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Leadership

Best CX Leadership

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Customer Support

Best Customer Support

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best VoC Transformation

Best VoC Transformation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Complaints Management

Best Complaints Management

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Change Management

Best Change Management

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Agent Support

Best Agent Support

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Quality Assurance

Best Quality Assurance

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Customer Contact

Best Customer Contact

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Sentiment Analysis

Best Sentiment Analysis

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI Project

Best AI Project

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Diversity and Inclusion Program

Best Diversity and Inclusion Program

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Islamic Finance Experience

Best Islamic Finance Experience

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Experience in Mobile Banking

Best Experience in Mobile Banking

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Experience Innovation in Banking

Best Experience Innovation in Banking

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Sector Participation

Cross-sector participation

Banking and Finance

Banking and Finance

Retail

Retail

Healthcare

Healthcare

FMCG

FMCG

Oil and Gas

Oil and Gas

Government

Government

Entertainment

Entertainment

Telecoms

Telecoms

Manufacturing

Manufacturing

Energy and Utilities

Energy and Utilities

Real Estate

Real Estate

Hospitality

Hospitality

Program details

Awards ceremony on 24 September 2024

CX Live

5.00pm Welcome Address

CX Live

5.10pm Awards Ceremony

CX Live

6.10pm Closing Remarks

Request the brochure

Awards nomination

Contact us to submit your nomination

Judging Criteria - Digital Experience 2024 Awards

The Digital Experience Awards are judged by an independent panel of industry experts who follow the criteria highlighted below when grading the nominations:

Business Meeting

Strategic Vision: How does the project fit in with the organization’s strategic vision and long term goals

Business Meeting

Value Creation: how did the project create and enhance value creation

Business Meeting

Seamless Implementation: how diverse teams were engaged to enhance the quality of the implementation process

Business Meeting

Leadership Engagement: the level of senior management involvement and

Business Meeting

Innovative Solutions and Toolkits: how innovative was the project deployment, what solutions and tools were leveraged

Who attends Digital Experience Awards 2024

CX Live Awards are attended by top-tier organisations in the region

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Contact to sponsor

Showcase your brand and thought leadership

Digital Experience Awards are a perfect way to showcase your brand and thought leadership.

Over 75,000 CX executives are seeking recognition for their CX programs. Talk to us about how you can reach out to them.

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