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Collaboration Partner
eGain
eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.eGain.com for more info.
Platinum Partner
InMoment
inmoment.com
InMoment is the global leader in experience improvement and the most highly recommended CX platform and services company. We help brands collect and connect customer experience data from every touchpoint—surveys, social reviews, chat logs, transcripts, call centre conversations, and more. With InMoment Conversational Intelligence, brands can unlock the wealth of insights within contact centre interactions, enhancing customer engagement and optimising operations. Powered by AI and advanced text analytics, our solutions enable 3,000+ clients to understand customer conversations across all channels, breaking down data and team silos to drive smarter actions. Our award-winning technology, combined with in-house industry experts, helps brands achieve ROI from their CX programmes in half the time of competitors. To learn more, visit: https://inmoment.com/en-gb/conversation-analytics-software/
Platinum Partner
Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. Companies that love their customers use Talkdesk.
Gold Partner
UJET
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Gold Partner
Precisely
Precisely is the global leader in data integrity, providing accuracy, consistency, and context in
data for 12,000 customers in more than 100 countries, including 93 percent of the Fortune 100.
Precisely’s data integration, data quality, location intelligence, data enrichment and customer
engagement products are designed to power better business decisions to create better
outcomes.
Precisely Engage offers a range of products that can help businesses use data-driven insights
to create relevant, seamless interactive engagements with their customers.
Learn more at www.precisely.com/engage.
Gold Partner
Cyara
cyara.com
Cyara revolutionizes the way businesses transform and optimize their customer experiences. The Cyara AI-Led CX Transformation Platform empowers enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands raise the bar on customer experience by ensuring their customer journeys perform exactly as designed, and that their CX systems operate as intended, even under pressure. By automating contact center assurance throughout the CX development lifecycle, Cyara replaces time-consuming, error-prone manual testing and monitoring processes – enabling continuous innovation and transformation while reducing cost and mitigating risk. Learn why Cyara is the only choice for complete, end-to-end CX transformation. Visit cyara.com.
Gold Partner
EXL
EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com.
Gold Partner
Elephants Don’t Forget
Elephants Don’t Forget are world leaders in the use of Artificial Intelligence to augment how the brain learns and retains mission-critical business information and competency.
Our clients use our AI to land genuine employee compliance in regulated markets, proactively manage and reduce people-based operational risk and improve employee productivity.
We trade in more than 40 countries and in 14 languages, we have won a clutch of awards and count some of the world’s largest companies as clients and perhaps some of the smallest too. They all share the same desire for their employees to be genuinely fit and proper to conduct the work they do in order to deliver the fairest and best possible customer outcomes, at the lowest cost and with the least number of mistakes.
Learn more at: https://www.elephantsdontforget.com/
Gold Partner
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Sendbird
Sendbird’s AI Agent delivers proactive, omnipresent customer support across SMS, email, WhatsApp, web, and mobile.
It resolves issues before they escalate, automates workflows, and seamlessly hands off to human agents without losing context. Built on a proven messaging platform that powers over 300 million monthly users, Sendbird also offers in-app chat, voice, video, and notifications.
Trusted by global brands like Match Group, Just Eat, and Careem, Sendbird helps businesses reduce ticket volume, boost CSAT, and stay responsive at scale. Learn more at sendbird.com.
Gold Partner
XEBO.Ai
Experience a new era in AI-Powered Management with XEBO.Ai (Survey2Connect). We're dedicated to reshaping customer engagement, harnessing AI's power for a holistic experience. Embrace innovation, dive into growth!
We have helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With our innovative solutions such as video feedback, AI-powered survey and analysis, businesses get access to micro insights, thus elevating the experiences customers have.
Gold Partner
Capita
Capita is a leading provider of business process services, driven by data, technology and people. Every day our colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers.
Website: https://www.capita.com/
Silver Partner
Connect
Connect is an industry-leading customer experience and contact centre expert with a global presence and a proven 35-year track record of success. Leveraging our customer-centric and service-led approach, we utilise our expertise in AI, data analytics, and automation to orchestrate personalised CX and EX across every channel.
Strategic Partner
International Customer Experience Institute
The International Customer Experience Institute (ICXI) was founded in the United Kingdom with the goal of setting global standards for Customer Experience Excellence. Today, we are a global organisation, with 3 certification frameworks:
ICXS2019: International Customer Experience Standard
IDCXS2022: International Digital Customer Experience Standard
IEHWS2023: International Employee Happiness and Wellbeing Standard
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​We also provide a MSc in Customer Experience and Service Management in Partnership with the Abertay University (UK)
Strategic Partner
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Bpo Search
Bpo Search provides advice to companies looking for the perfect outsourcing partner. Our established network of vetted BPOs spans five continents and covers every skill set in 25 languages. If you are looking to replace or find a new BPO, we can simplify & accelerate the search process.
Media Partner
Call Centre Helper
Call Centre Helper is the go-to website for contact centre, customer service and customer
experience professionals around the world.
We are a free, online publication aimed at giving call centre people up-to-the-minute advice
on how to make their businesses work more effectively.
In addition to articles that cover every area of the contact centre and customer service
industry, we also offer:
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An industry leading webinar programme
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A newsletter that contains all of our latest content
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Free contact centre tools
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The latest contact centre reports
Media Partner
ACN Newswire
ACN Newswire supports Asian companies and organizations with press release distribution to stakeholders in Asia and worldwide -- institutional investors and analysts, individual stakeholders, financial & trade media and the Internet. Today, ACN Newswire is the globally recognised press release distributor from the region, in simplified & traditional Chinese, Korean and Japanese as well as English.
Media Partner
The Customer Data Platform Institute
The Customer Data Platform Institute educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.
Customer Data Platforms are defined as 'packaged software that maintains a unified, persistent customer database which is accessible to external systems.' They are the only types of packaged software specifically designed to create and share a complete view of each customer. The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.
Media Partner
CrmXchange
CrmXchange is a premier website dedicated to providing information in an interactive
environment for CRM/Contact Center professionals. The site offers white papers, newsroom,
monthly columns, a showcase for products and services for the industry, and free webinars on a
variety of CRM and Contact Center issues. www.crmxchange.com
Media Partner
StartupNews.fyi
StartupNews.fyi has quickly gained the trust of the startup community, reaching over 10 million enthusiasts. Our mission is to serve the startup ecosystem by connecting startups and investors through our platform. We have a thriving community of over 10 million startup enthusiasts, 390k+ followers on Instagram, 32k+ followers on LinkedIn with 200k+ impressions, 30+ E-Cell Partnerships, 360+ meet-ups, and 18k+ opt-in members on WhatsApp. For more information, please visit StartupNews.fyi.
Media Partner
CIOReview
CIOReview is a leading technology magazine that is at the forefront of guiding enterprises through the continuously varying business environment with information about the solutions and services. The magazine serves as a trustworthy knowledge source as well as a platform for the C-suite executives, industry experts, technology buyers, and other decision-makers to share their valuable insights about new technology trends in the market.
Media Partner
AI Tools Network
AI Tools Network is an online resource that helps people find the best artificial intelligence tools for their needs. It offers a directory of AI tools in various categories, such as sales, marketing, HR, education and finance. They also provide educational content about AI, such as blog posts and upcoming events.
Media Partner
Financial Service Review
Financial Service Review is a leading technology magazine that reaches out to over 56,000 print subscribers and over 85,000 digital subscribers. It provides a comprehensive platform for senior-level industry experts, buyers, and decision-makers to share their insights following a unique learn-by-peers approach.
Media Partner
Applied Technology Review
Applied Technology Review magazine is published from Fort Lauderdale, FL, with editorial support from our editors located all over the U.S. and in Europe and APAC countries. Our broad readership, unique content model, and solid reputation, combined with in-depth coverage of innovative specialized technology issues on a worldwide scale, makes Applied Technology Review the leading resource for technology buyers, business managers, technology managers, integrators, and other specialists across multiple industries using similar technology solutions.
Media Partner
The European Business Review
The European Business Review is a bi-monthly journal bringing you features on leadership, strategy, global economic issues, and breakthrough ideas that guarantee business leaders and visionaries make informed decisions that keep them ahead of the competition.
Media Partner
CIO Outlook
CIO Outlook’s well-recognized print and digital magazines, websites and newsletters deliver content to business and technology professionals working to leverage technology in their organizations. CIO Outlook magazine excels with its unique approach to learning from industry leaders, offering professionals the most comprehensive collection of technology trends, new solutions and technology adoption advice.
Media Partner
AIPressRoom
AIPressRoom curates AI news, dives deep into industry insights, showcases startups, and amplifies their innovations.
It was fantastic being part of a wonderful panel at CX Live. The event was well organised and informative. Moreover the collation of industry leading speakers and panelists made for some very interesting and engaging sessions. Some great takeaways that different companies can benefit from, in their daily functioning. I look forward to next year already!
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Senior Manager, Nutmeg