Verint

Verint.com

Verint® is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
 
With Verint, organisations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not a sustainable solution, organisations are looking for AI-powered platforms to help them drive CX automation to achieve their strategic objectives and realise significant ROI.
 
Using the Verint Open Platform, organisations can handle more interactions with better quality without increasing the size of their human workforce. Our AI-powered platform helps them increase CX automation across all touchpoints with their customers, including the contact center, back office, branch, web sites, and mobile apps.

Concentrix

www.concentrix.com

Concentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Talkdesk

talkdesk.com

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. Companies that love their customers use Talkdesk.

Squiz

https://www.squiz.net/

Founded in 1998, Squiz is a global Gartner-ranked Digital Experience Platform (DXP) company. We serve customers globally across higher education, government, financial services, insurance, utilities and other service-driven sectors.

Squiz DXP is designed for lean teams in complex organizations. We help you to build brilliant experiences fast, across websites, portals, intranets, apps and more.

Partner with us to:
- Unify fragmented customer journeys,
- Deliver personalized experiences,
- Orchestrate and reuse content across sites,
- Assure accessibility,
- Increase conversion and engagement.

Unlock flexibility to use existing tech alongside Squiz, managed from a single platform. Embrace change with confidence, with no vendor lock-in.

Konnect Insights

https://konnectinsights.com/

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands across industries.

Zoho

https://www.zoho.com/

With 55+ apps in nearly every major business category, including sales, marketing, customer support, BI and analytics, accounting and back office operations, productivity and collaboration, Zoho Corporation is one of the world's most prolific software companies serving customers from small businesses to large corporations.

Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.

Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.

Aramex

www.aramex.com/th/en/home

Answered started in 2010 and initiated the handling of the Global Customer Service for all Aramex core markets (GCC, Levant, UK, US and Canada). Over the past few years, Answered started outsourcing the experience they had accumulated over the past years in the customer service field.

We strive for service excellence and customer centricity on a daily basis - utilizing the latest technology. Answered is CX-focussed, through and through. We believe that putting the customer first, really is the answer to everything. Which is why we focus on being agile enough to create world-class, bespoke services for our customers - building strong, consistent relationships with them over time.

Answered are the masters when it comes to CX, people management, recruiting, capacity planning, forecasting and robust business continuity planning.

Whatever business conundrum you need solved, puzzle you need unpuzzled or question you need answered – we’ll answer it.

Simply, smartly, effectively and super skilfully.

International Customer Experience Institute

https://icxi.com/

The International Customer Experience Institute (ICXI) was founded in the United Kingdom with the goal of setting global standards for Customer Experience Excellence. Today, we are a global organisation, with 3 certification frameworks:

ICXS2019: International Customer Experience Standard

IDCXS2022: International Digital Customer Experience Standard

IEHWS2023: International Employee Happiness and Wellbeing Standard

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​We also provide a MSc in Customer Experience and Service Management in Partnership with the Abertay University (UK)

Customer Institute

https://customer-institute.org/

The Customer Institute is an independent global organization setting the gold standard for customer experience, as well as enabling and recognizing excellence in customer centricity.

The Customer Institute develops, finds, and promotes best practices, and proves the value of customer-centricity to organizations in B2C, B2B, as well as in the public sector. Through our certification and assessment programs we enable and recognize excellence in customer centricity.

We are the go-to destination for organizations looking to excel through customer centricity.

Directors Club

https://directorsclub.world/

Today’s Directors Club United Kingdom has its origin as a supper club in London’s Mayfair.

The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors Club and so a business lifestyle and networking institution was born.

The Club motto “To endeavour. To achieve” captures the spirit of the organisation and the ambitions of its members.

Membership is by invitation or recommendation.

BNC

https://www.bncnetwork.net/

BNC is the largest database of project intelligence in the Middle East & Africa, covering over 37,000 live projects across 5 sectors in 64 countries. As a technology company founded in 2004, BNC offers its project intelligence services deep-integrated with a unique and specialized cloud CRM system that automates the project sales process.  BNC publishes the BNC Projects Journal, a monthly project intelligence report and the BNC Bulletin, a daily project newsletter received by over 68,000 professionals.

The Customer Data Platform Institute

https://www.cdpinstitute.org/

The Customer Data Platform Institute educates marketers and technologists about customer data management.   The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.

Customer Data Platforms are defined as 'packaged software that maintains a unified, persistent customer database which is accessible to external systems.' They are the only types of packaged software specifically designed to create and share a complete view of each customer.  The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.

ACN Newswire

www.acnnewswire.com

ACN Newswire supports Asian companies and organizations with press release distribution to stakeholders in Asia and worldwide -- institutional investors and analysts, individual stakeholders, financial & trade media and the Internet. Today, ACN Newswire is the globally recognised press release distributor from the region, in simplified & traditional Chinese, Korean and Japanese as well as English.

StartupNews.fyi

https://startupnews.fyi/

StartupNews.fyi is India’s leading news & technology media company that focuses on Startups in India and top stories across the globe. From the latest news to the unicorns, we cover everything that happens in Startup World. Within a short span of time, we have placed great trust in the startups & reached over 8 million enthusiasts. Whether it is the in-person meetups and international delegations, SNFYI has served the ecosystem and helped several startups and investors to connect & spread the word through a single channel.

Our community is bigger than ever before with over 10 million Startup Enthusiasts, 360k+ followers on Instagram, 30k+ followers on LinkedIn with 100k+ impressions, 30+ E-Cell Partnerships, 340+ meet-ups, and 19k+opt-in members on WhatsApp.

https://startupnews.fyi/

siliconindia

https://www.siliconindia.com/

siliconindia publishes exclusive and authentic content through stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CXOs, along with business analysis, leading technology trends, and opinions. Having procured the wisdom and augmented the insights on various verticals, besides technology, siliconindia over the years has branched into sectors ranging from Enterprise Services to Healthcare, Education, Consultants, Real Estate, Lifestyle, and Startups. Having grown profoundly, siliconindia today reaches out to top management and senior executives (VPs and CXOs), venture capitalists, and entrepreneurs across India. siliconindia is a proponent of the bilateral business corridor, acting as a quintessential forum for professionals to interact, exchange knowledge, develop business relationships, and share their experiences—a one-of-a-kind proposition.

For more information, please visit https://www.siliconindia.com/

CIOReview

https://www.cioreview.com/

CIOReview is a leading technology magazine that is at the forefront of guiding enterprises through the continuously varying business environment with information about the solutions and services. The magazine serves as a trustworthy knowledge source as well as a platform for the C-suite executives, industry experts, technology buyers, and other decision-makers to share their valuable insights about new technology trends in the market.