Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and create differentiated experiences at scale across every interaction. With Verint, brands can finally unlock the potential of customer engagement across all business areas to deliver consistently enhanced customer experiences as a powerful competitive advantage. Visit our website: https://www.verint.com/
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, contact center, whiteboard in one offering.
Zendesk is the leader in CX that helps businesses unlock the power of their customer interactions. Zendesk delivers smarter experiences across the entire customer journey. Businesses, agents and consumers all benefit from the power of everyday interactions thanks to our industry leading solutions and expertise. Zendesk helps businesses unlock this power with personalised experiences, an open and flexible platform, advanced AI and automation, and the data and tools needed to make important decisions in real-time. To know more about us visit www.zendesk.co.uk
At iSON Xperiences, we orchestrate exceptional customer experiences through our digitally-led and data-driven approach, redefining the standard for enterprise solutions. Ranked among the top global CXM players in Africa, we provide a flexible enablement platform for businesses that need help scaling up their workforce, daily business operations, or debt collection solutions, or that want to expand their footprint in Africa.
Cyara revolutionises the way businesses transform and optimise customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, today’s leading businesses improve customer journeys through continuous innovation while reducing cost and minimising risk. Visit cyara.com or call 1-888-GO-CYARA.
ForgeRock®, the leader in digital identity, delivers modern and comprehensive Identity and Access Management solutions for consumers, employees and things to simply and safely access the connected world. Using ForgeRock, more than a thousand global customer organisations orchestrate, manage, and secure the complete lifecycle of identities from dynamic access controls, governance, APIs, and storing authoritative data – consumable in any cloud or hybrid environment. For more information, visit www.forgerock.com
The Customer Institute
The Customer Institute is an independent global organization setting the gold standard for customer experience, as well as enabling and recognizing excellence in customer centricity.
The Customer Institute develops, finds, and promotes best practices, and proves the value of customer-centricity to organizations in B2C, B2B, as well as in the public sector. Through our certification and assessment programs we enable and recognize excellence in customer centricity.
We are the go-to destination for organizations looking to excel through customer centricity.
Today’s Directors Club United Kingdom has its origin as a supper club in London’s Mayfair.
The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.
In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors Club and so a business lifestyle and networking institution was born.
The Club motto “To endeavour. To achieve” captures the spirit of the organisation and the ambitions of its members.
Membership is by invitation or recommendation.
The Customer Data Platform Institute
The Customer Data Platform Institute educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.
Customer Data Platforms are defined as 'packaged software that maintains a unified, persistent customer database which is accessible to external systems.' They are the only types of packaged software specifically designed to create and share a complete view of each customer. The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.
It was fantastic being part of a wonderful panel at CX Live. The event was well organised and informative. Moreover the collation of industry leading speakers and panelists made for some very interesting and engaging sessions. Some great takeaways that different companies can benefit from, in their daily functioning. I look forward to next year already!
Senior Manager, Nutmeg