International Customer Experience Institute
The International Customer Experience Institute (ICXI) was founded in the United Kingdom with the goal of setting global standards for Customer Experience Excellence. Today, we are a global organisation, with 3 frameworks:
ICXS2019: International Customer Experience Standard
IDCXS2022: International Digital Customer Experience Standard
IEHWS2023: International Employee Happiness and Wellbeing Standard
The Customer Institute
The Customer Institute is an independent global organization setting the gold standard for customer experience, as well as enabling and recognizing excellence in customer centricity.
The Customer Institute develops, finds, and promotes best practices, and proves the value of customer-centricity to organizations in B2C, B2B, as well as in the public sector. Through our certification and assessment programs we enable and recognize excellence in customer centricity.
We are the go-to destination for organizations looking to excel through customer centricity.
Today’s Directors Club United Kingdom has its origin as a supper club in London’s Mayfair.
The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.
In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors Club and so a business lifestyle and networking institution was born.
The Club motto “To endeavour. To achieve” captures the spirit of the organisation and the ambitions of its members.
Membership is by invitation or recommendation.
The Customer Data Platform Institute
The Customer Data Platform Institute educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.
Customer Data Platforms are defined as 'packaged software that maintains a unified, persistent customer database which is accessible to external systems.' They are the only types of packaged software specifically designed to create and share a complete view of each customer. The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.
It was fantastic being part of a wonderful panel at CX Live. The event was well organised and informative. Moreover the collation of industry leading speakers and panelists made for some very interesting and engaging sessions. Some great takeaways that different companies can benefit from, in their daily functioning. I look forward to next year already!
Senior Manager, Nutmeg