Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.

Sprinklr is the unified platform for all customer-facing functions. We call it Unified Customer Experience Management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organisations manage and improve the four core experiences of business—customer, employee, product, and brand. Over 13,500 organisations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)—the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and create differentiated experiences at scale across every interaction. With Verint, brands can finally unlock the potential of customer engagement across all business areas to deliver consistently enhanced customer experiences as a powerful competitive advantage.   Visit our website: https://www.verint.com/

With Uniphore, no matter who you are, where you are in the world, or which language or dialect you speak, our Conversational Automation Platform can deliver the most sophisticated, accurate, personalized, and automated customer experiences on the planet. A natural conversation. No frustration, just true understanding – including emotion and intent in real-time.

ccc by stc  is a pioneering Customer Experience Management provider, progressively leading the advancement of the Business Process Outsourcing (BPO) industry in Saudi Arabia and the region through local, digitized services with international standards such as COPC OSP standard. ccc empower businesses in Saudi Arabia and beyond to strategically optimize operations for various service lines including Customer Lifecycle Management, HRO, F&A for multiple industry segments and boost efficiency through an enriched experience to achieve more impactful and long-lasting business outcomes.

ccc ,a wholly owned subsidiary of solutions by stc , the largest IT and technology services provider  in KSA, is Headquartered in Riyadh, Saudi Arabia. ccc operates from three strategic locations across the country, with state-of-the-art facilities and technology that ensure the best quality, consistent services to our customers.

ccc employ more than 6,000 people, including 1,500 women, with a very high Saudization rate. As digital technology begins to play an increasingly important role within society and the wider economy, our approaches make us well placed to take advantage of the opportunities it holds. At present we have a wide range of solutions that span the entire spectrum of customer care, technology services, digital business, consulting, back office, and other specialized services all focused on our primary aim to enrich and enhance customer experience

channels by stc is the sales and distribution arm of stc group and one of the leading companies in the field of sales and distribution in telecommunications sector in the Middle East and operates in 4 GCC countries (Saudi Arabia, Bahrain, Oman and Kuwait), and the first partner and distributor for the major telecom companies in the region and largest technology companies by introducing a package of diversified sales and distribution services and solutions.

channels by stc CX vision is to “deliver exceptional world class experiences with every single interaction creating effortless journeys & lifelong clients”. We ensure that the customer is at the heart of the business’s strategy, operations, or future opportunities. Adopting digital technologies to improve business processes and productivity. channels by stc achieved 97% of customer satisfaction on delivery

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.

Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient.

The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Our 1100 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in

more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can

realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys,

organizations have the power to deliver proactive, predictive, and hyper personalized experiences to

deepen their customer connection across every marketing, sales, and service moment on any channel,

while also improving employee productivity and engagement. By transforming back-office technology to

a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and

loyalty.

RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various verticals. RAYA CX has been the most preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001.

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Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

For more than 25+ years, LivePerson has been at the forefront of technology advancements. Rooted in human emotion and powerful AI understanding, our sights are set on pushing the boundaries of digital and human conversations. This vision is built on a foundation of passionate, driven employees who embody our mission to create Curiously Human™ digital experiences

Exotel is a customer conversation platform that believes in the power of exceptional customer experience. Our omnichannel contact center, Communication API suite, and Conversational AI come together to create a platform that delivers Connected Customer Conversations at unprecedented scale, speed, and ubiquity. Exotel is the emerging market's leading full-stack platform and a virtual telecom operator. Our cloud-based product suite drives 70+ million conversations every day for over 7100 businesses across India, Southeast Asia, the Middle East, and Africa. And with our recent license to offer cost-effective end-to-end VoIP telephony services, we're proud to be a 100% compliant cloud calling operator.

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management.

It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries. The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

Headquartered in the Kingdom of Bahrain, Silah Gulf is a leading, multi award-winning Customer Experience solutions provider. Launched in 2009, as a joint venture in the Middle East by Bahrain’s Government and UK-based Merchants (Dimension Data) and owned by Mumtalakat Holding Company. We have operations in Bahrain, Kuwait, and Saudi Arabia.  With a unique mix of tools, expertise and a proven track record of over 35 years in the industry, we deliver end-to-end customer experience solutions for our clients. We are experts in driving innovation and take a consultative, yet pragmatic approach with real-world operational experience. We offer a full spectrum of services, most notably advising companies to transform their customer experience infrastructure, providing specialist training and certification, deploying high-tech solutions, as well as managing the process of the entire customer service operations. 

As service providers, we are passionate about our people and take pride in what we do. Our ability to attract the best talent, combined with our rich history of success and innovation across different industries, is what sets us apart from our competitors.

ServiceFirst is a World Class Call Center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit your business with exceptional customer engagement.

While our core business is to help you better serve your customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as your trusted advisor and preferred business partner.

Centro was founded in 2009. It started as a contact center in Winchester, VA, dedicated to meeting the demands of the healthcare and energy sectors. And over the course of ten years, it transformed into a multinational powerhouse with a diverse portfolio of services and solutions suited for various industries offering Data Intelligence, Digital Transformation and Business Process Outsourcing.

ZIWO is a Cloud Contact Center Solution (CCaaS) providing straightforward cloud telephony services through our unmatched software that helps businesses save time and money while increasing their customer experience performance by talking to their clients with crystal clear voice quality over the phone, as well as WhatsApp, SMS, and more

The Customer Data Platform Institute educates marketers and technologists about customer data management.   The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers webinars, workshops, and consulting on related issues.

Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.”  They are the only types of packaged software specifically designed to create and share a complete view of each customer.  The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.

The Customer Institute is an independent global organization setting the gold standard for customer experience, as well as enabling and recognizing excellence in customer centricity.

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The Customer Institute develops, finds, and promotes best practices, and proves the value of customer-centricity to organizations in B2C, B2B, as well as in the public sector. Through our certification and assessment programs we enable and recognize excellence in customer centricity.

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We are the go-to destination for organizations looking to excel through customer centricity.

Oxford Business Group (OBG) is a global publishing, research and consultancy firm, which publishes economic intelligence on the markets of the Middle East, Africa, Asia and Latin America. Through its range of print and online products, OBG offers comprehensive and accurate analysis of macroeconomic and sectoral developments, including banking, capital markets, insurance, energy, transport, industry and telecoms.

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The critically acclaimed economic and business reports have become the leading source of business intelligence on developing countries in the regions they cover. OBG's online updates provide up-to-date in-depth analysis on the issues that matter for tens of thousands of subscribers worldwide. OBG's consultancy arm offers tailor-made market intelligence and advice to firms currently operating in these markets and those looking to enter them.