Insights

CX strategy should be conceptualized at the board level and implemented enterprise-wide. This helps organisations ensure their CX...

Customer service and customer experience transformation will be supercharged via social media going forward. In a survey of 1500...

Digital technology has increased operational efficiency and elevated the standards of patient experience as well as amplifying the value...

With declarations of significant CX investments on the rise, there’s a definite sense that brands and businesses of all sizes are coming...

In today’s day and age, there are very few things that can’t be learned online. An educator should no longer be a person who just imparts...

Today's patients are looking for healthcare providers that can meet all their needs, and offer an exceptional experience at every...

Companies need to work harder and, more importantly, smarter to reach and retain their intended audience, as the market realities of the...