Do BFSIs understand the race to tech adoption, how are they coping post-pandemic?
Each industry has its own milestones, touchpoints and challenges. But when covid struck, the industry that got impacted the most was the...
Do BFSIs understand the race to tech adoption, how are they coping post-pandemic?
Agility in customer feedback collection: the when, where, and what of feedback data
9 ways to collect customer feedback
8 reasons why customer feedback is important to collect and analyse
Reimagining customer experience and engagement
Maybe you are already “doing” CX
Is your CX strategy aligned with your brand promise?
Brands must be empathetic and have a human connection with their customers
Making investments in CX transformation is a necessity for businesses