Each industry has its own milestones, touchpoints and challenges. But when covid struck, the industry that got impacted the most was the healthcare sector.
With complete lockdowns and a lot of unknowns, customers wanted to get in touch with their doctors and telehealth gained prominence.
Do BFSIs understand the race to tech adoption, how are they coping post-pandemic?
Most insurance services were repositioned so they could be delivered online with the click of a button.