Insights

In an era of high customer expectations, the ability to scale on-demand customer service during peak periods is not just a competitive...

The Power of No-Code Integrations in Konnect Insights Businesses are increasingly seeking ways to streamline operations without the...

Whether you see it as “cutting call times in half” or “doubling agent capacity,” the ability to shave 50% off your call handle time is a...

NICE CXone implemented for a complete redesign of Dutch Railways customer service omnichannel practices. CUSTOMER PROFILE ABOUT Dutch...

Born Digital, Episode 6 Recap  The race toward digital transformation is on, with investments in these efforts expected to reach $3.4...

In the not-so-distant past, the term "Artificial Intelligence" often conjured images of futuristic robots and computer systems capable of...

Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...

Companies increasingly adopt innovative solutions to enhance operations as the oil and gas sector evolves. According to global technology...

We explore the world of MultiCaaS and why it's a contact center trend that's shaping the future of the industry. As a contact center or...

Software as a Medical Device (SaMD) represents a groundbreaking convergence of technology and medicine. It refers to software...

Robotic process automation (RPA) is a well-established means of automating repetitive business processes implemented in software. It’s...

In recent years, organizations have strategically embraced cloud migration to attain agility and scalability. The cloud's innovation has...

First impressions matter. Within the first few seconds that your customer interacts with your business, they form a lasting impression....

Businesses strive for efficient marketing and measurable returns, and CDPs unlock revenue by leveraging unified customer data in...

There’ve been plenty of reasons for businesses to feel pessimistic about their ability to successfully engage with customers in recent...

In the ever-evolving landscape of customer service, delivering elevated customer experience (CX) is the holy grail for businesses seeking...

Key insights from Customer Experience Live Show UK 2023. London, UK – 27 September, 2023 – In a bid to enable organisations across the...

Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations....

As Chief Transformation Officer for ME Digital Group, Prashanth Raghuraman, is spear-heading both internal development and the onboarding...

Cobone has operated in the value experience digital sector since 2010 when it was launched in both Saudi Arabia and the United Arab...