The pandemic has created enormous opportunities for businesses to collect customer feedback.
Customers have also become more inclined to offer feedback digitally.
Thus, investing in customer service solutions that allow you to collect feedback at various touchpoints in the customer journey is important. Further, the Future of Work is opening up opportunities to capture employee feedback routinely and digitally.
Once an organization is able to sync its customer, employee and business data it allows for a powerful and holistic analysis that accelerates growth.