Customer Experience Live9 ways to collect customer feedbackThe pandemic has created enormous opportunities for businesses to collect customer feedback. Customers have also become more inclined to...
Customer Experience Live8 reasons why customer feedback is important to collect and analyseCustomer feedback is extremely important for all businesses. Budgets and resources are being allocated to getting access to quality data...
Customer Experience Live5 ways quality of care and patient experience are interdependentThe patient experience outcomes are a direct indicator of the quality of care. Healthcare organisations need to focus on delivering an...
Customer Experience LivePatient satisfaction surveys are a key tool to enhance patient experiencePatient experience is top of the mind for all senior management in the healthcare sector. The pandemic has amplified the value of care...
Customer Experience Live3 ways a data centric approach can alleviate your CXOrganizations find it incredibly challenging to collect, access, and analyze data to provide real-time insights and leverage it for...