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Insights
Exploring trends re-imagining CX
Building Customer Loyalty Through the Right CX Tools: What Every Brand Should Know
With so many choices at their fingertips, customers can easily switch to a competitor. So, how do you ensure they stick around? The...
8 min read
Voice of the customer: Driving customer satisfaction and retention in financial services in 2025
In 2025, CX leaders in the financial services industry face a critical juncture. Customers and clients expect seamless, intuitive...
4 min read
9 ways to collect customer feedback
The pandemic has created enormous opportunities for businesses to collect customer feedback. Customers have also become more inclined to...
3 min read
8 reasons why customer feedback is important to collect and analyse
Customer feedback is extremely important for all businesses. Budgets and resources are being allocated to getting access to quality data...
3 min read
5 ways quality of care and patient experience are interdependent
The patient experience outcomes are a direct indicator of the quality of care. Healthcare organisations need to focus on delivering an...
3 min read
Patient satisfaction surveys are a key tool to enhance patient experience
Patient experience is top of the mind for all senior management in the healthcare sector. The pandemic has amplified the value of care...
2 min read
3 ways a data centric approach can alleviate your CX
Organizations find it incredibly challenging to collect, access, and analyze data to provide real-time insights and leverage it for...
2 min read
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