Patient Experience

62%

CX leaders agree that to deliver the best CX companies need to listen to their customers. Respond to their specific needs of care, interact differently with different customers and decentralise care if required. Healthcare organisations must allow customers to choose how they want to be contacted, served, and cared for.

Insights

Patient Experience

Choosing the right strategic partners – A VoC case study

Depending on your organisation’s data and automation roadmap, choosing the right technology partner is extremely important as it will...

Customer-Experience.Live

How to set your CX goals and implement them successfully

From the start of your CX journey, the brand will need to articulate the business goals and focus on identifying what to achieve in the...

Customer-Experience.Live

Customer Experience Strategy Playbook for 2022

As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...

Customer-Experience.Live

Why is it important to measure brand awareness?

Brand awareness is an intangible asset in human subconsciousness, and it is heightened every moment we make purchase decisions. The brand...

Customer-Experience.Live

Importance of executive sponsorship for CX initiatives

The new technology-driven CX model requires significant investment and internal alignment. Organisations where the CX leaders and top...

Customer-Experience.Live

Why brand reputation is fundamental to succeed in the digital age?

When was the last time you updated your Facebook page? Are you engaging in reviews and comments? Are your business listings up-to-date?...

Customer-Experience.Live

Components of a CX maturity model

The CX maturity model should revolve around a firm’s strengths and weaknesses. This approach removes all the ambiguities and makes CX...

Ayusha Tyagi

Change management must ensure human experience becomes a culture organization-wide

Change management Whilst there is an element of human experience that is being pushed in organisations, it does not permeate the entire...

Nicholas Zeisler

Maybe you are already “doing” CX

Surveys have been around for a long time. But if an organization simply surveys its Customers and calls it a day, it’s not really doing...

Nicholas Zeisler

Executive escalations - missed opportunities or life-savers?

Just as it’s a risk of us missing opportunities for more fundamental organization-wide improvements, executive escalations often also...

Insights

Future of Work I Employee Experience

Ayusha Tyagi

Change management must ensure human experience becomes a culture organization-wide

Change management Whilst there is an element of human experience that is being pushed in organisations, it does not permeate the entire...

Chis Shyrock

Career Trajectory... How it works vs. how people think they want it to work

Raise your hand if your company doesn't have a career development program and yet you have managed to develop your career over the years....

Customer-Experience.Live

4 trends re-imagining the future of work

What’s the future of work and workplaces? In this dynamic, fast-paced world predicting the future is hard even during normal...

Customer-Experience.Live

Digital Transformation and Future of Work

COVID-19 fast-tracked the transition to Future of Work and orchestrated a digital lifestyle few had anticipated and prepared themselves...

Customer-Experience.Live

Trends re-imagining the future of work

What’s the future of work and workplaces? How is employee experience changing post-pandemic? In this dynamic, fast-paced world predicting...

Patient Experience

62%

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Insights Patient Experience

Choosing the right strategic partners – A VoC case study

How to set your CX goals and implement them successfully

Customer Experience Strategy Playbook for 2022

Why is it important to measure brand awareness?

Importance of executive sponsorship for CX initiatives

Why brand reputation is fundamental to succeed in the digital age?

Components of a CX maturity model

Change management must ensure human experience becomes a culture organization-wide

Maybe you are already “doing” CX

Executive escalations - missed opportunities or life-savers?

Insights Future of Work I Employee Experience

Change management must ensure human experience becomes a culture organization-wide

Career Trajectory... How it works vs. how people think they want it to work

4 trends re-imagining the future of work

Digital Transformation and Future of Work

Trends re-imagining the future of work

Insights

Patient Experience

Insights

Future of Work I Employee Experience