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Contact Centers and Customer Contact

Cloud-based contact centers should be a priority for businesses post-Covid-19

Organizations are facing challenges in adapting to new technologies, new ways of working, with increasing customer demands. By leveraging cloud-based technologies, they can provide true flexibility to serve and delight customers.

Using cloud technologies, contact centers can deploy sophisticated technologies that can help agents solve customer’s issues quickly, thus excelling in delivering customer experience.

Customer Experience Live

Why a Mass Texting Service is Necessary for Your Business

Currently, mass texting is one of the most popular techniques for brand promotion, and if you aren't utilizing this high-engagement...

Customer Experience Live

7 ways to enhance the product experience

Now that we have ascertained the importance of product experience, it is time to discover how to enhance product experience for your...

Customer Experience Live

Product Experience Guide

Product Experience is increasing becoming the lever organisations deploy to gain critical competitive advantage, enhance client lifetime...

Customer Experience Live

Telefonica automated technical support using dynamic process guidance software

"One of the main benefits of Uniphore is that it has transformed a technical diagnostic procedure into something that can be handled...

Customer Experience Live

eCommerce customer service using intelligent virtual agents

"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...

Customer Experience Live

The new retail customer service landscape: AI is transforming the agent and customer experience

As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...

Customer Experience Live

Conversational AI use case: helping the IT Help Desk

Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Conversational artificial intelligence (AI) and...

Customer Experience Live

International Banking Group Automates Compliance and Gains Insight Into Every Investor Conversation

“Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with...

Customer Experience Live

15 Reasons Why AI-powered Chatbots are Your Best Bet

Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...

Customer Experience Live

A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction

WhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...

Customer Experience Live

30 AI Chatbot Statistics for 2022

AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...

Customer Experience Live

Customer Loyalty – what no one is talking about

Did you know 65% of a brand’s business comes from existing customers? This means customer retention and customer loyalty play a major...

Customer Experience Live

9 reasons to use a chatbot for your business

A recent study found that brands were able to increase their sales by 67% with the help of a chatbot. Marketers want to dig deep into...

Customer Experience Live

7 can’t-miss social customer service stats for 2022

Now that the holidays are over and we’ve welcomed a new year, it’s time to crack on with work. To get you all set for the new year, we’ve...

Customer Experience Live

DX Metrics: Drive business impact by humanizing the digital experience

As businesses look to differentiate themselves, the digital experience is a key battleground where loyalty is won and lost. So it’s...

Customer Experience Live

Global consumer trends in 2022

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% of their revenue. It’s time to...

Customer Experience Live

Top 3 unmissable customer experience books for 2022

Our 2022 Global Consumer Experience Trends report revealed that consumers are more disenfranchised with customer experience than ever -...

Customer Experience Live

10 Ways Marketers are Using Technology to Improve Customer Experience

Marketing Technology as a sector is growing at a breakneck pace and gaining traction, even among traditional markets. With CMOs becoming...

Customer Experience Live

Role of Design in Delivering Seamless Brand Experience

Seamless brand experience is a desire of all the customers and of course the marketers. Call it brand experience or customer experience,...

Customer Experience Live

5 Steps to Elevate Your Brand with Social Customer Care

Does your company claim that your “customers come first?” Good! They should. But lots of companies make this claim—and becoming a...

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Contact Centers and Customer Contact

Cloud-based contact centers should be a priority for businesses post-Covid-19

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Contact Centers and Customer Contact

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Cloud-based contact centers should be a priority for businesses post-Covid-19

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