A bigger tomorrow

Customer Experience Live
Contact Centers and Customer Contact Insights

Contact Centers and Customer Contact
Cloud-based contact centers should be a priority for businesses post-Covid-19
-
Organizations are facing challenges in adapting to new technologies, new ways of working, with increasing customer demands. By leveraging cloud-based technologies, they can provide true flexibility to serve and delight customers.
-
Using cloud technologies, contact centers can deploy sophisticated technologies that can help agents solve customer’s issues quickly, thus excelling in delivering customer experience.



8 Live commerce trends changing the online shopping landscape


Live shopping statistics brands can't ignore

The definitive guide to livestream shopping

How much is the Experience Gap costing your brand?


From digital wallets to BNPL – your customers are looking for more ways to pay


8 Tips To Improve Your Customer Service Experience


How Has Customer Care Evolved Over The Years?


Why a Mass Texting Service is Necessary for Your Business


7 ways to enhance the product experience


Product Experience Guide


Telefonica automated technical support using dynamic process guidance software


eCommerce customer service using intelligent virtual agents


The new retail customer service landscape: AI is transforming the agent and customer experience


Conversational AI use case: helping the IT Help Desk

International Banking Group Automates Compliance and Gains Insight Into Every Investor Conversation


15 Reasons Why AI-powered Chatbots are Your Best Bet


A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction


30 AI Chatbot Statistics for 2022


Customer Loyalty – what no one is talking about