The futuristic customer-led model powered by digital twins
AI and automation form the backbone of digital twins. By feeding the digital twin with data, enterprises can test the physical...
Re-imagining future product development with intelligent automation and digital twins
Enterprises must leverage intelligent automation and AI to fuel digital twins with modelling and data to reshape the future of the...
Why should oil and gas enterprises embrace the digital twin technology?
Globally, leading oil and gas companies are strengthening their frameworks to increase resilience and agility, by leveraging automation....
53% growth of intelligent automation in the oil and gas industry
The majority of oil and gas companies globally are distressed with their current manual operating systems. Businesses are implementing...
3 stages of an enterprise automation program lifecycle
There are clear guidelines that help companies prepare for their automation projects and leverage sustainable competitive advantage by...
5 questions to ask before commencing your automation journey
Leading enterprises worldwide are moving their value chains towards an automated system. However, the progress of all automation...
How to build enterprise resilience through intelligence automation
According to current research, organisations will spend $2.4 billion on RPA and IA transformation in 2022. As hyper-automation and...
Adopting AI and emerging technologies to amplify the CX journey is important
With digital CX taking centre stage in most organisations, the role of CX Leaders is to assess emerging technologies and build a business...
4 ways RPA and BPM are relationally valuable to optimise CX
RPA systems represent an incredible tool for rapidly revitalizing companies that handle massive data transactions, to energise CX.
3 steps to designing a strong data foundation for AI implementation to transform CX
According to a survey Customer Experience Live conducted in April 2021, the most popular AI applications that require structured data includ
Artificial Intelligence and Intelligent Automation are transforming customer experience
Organisations have been investing heavily in omnichannel redesign to enhance their CX and sales. In the CX Live 2021 survey, 58% of companie
3 ways changing customer behaviour is bringing growth opportunities
Before the unexpected turn of global events, customer behaviour was already constantly changing Now it is changing faster and becoming...
Technologies are tightly bonded to CX, how to ensure their effects are exponential.
Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer...
Is AI for everything and everywhere the utopian solution?
Whilst AI will play a huge role in customer experience in the future, the best brands will find ways to balance technology with human...
3 reasons why intelligent automation should be your best friend
Intelligent Automation (IA) and Artificial Intelligence (AI) will continue their quest to enable organizations to innovate and...
