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8 unmistakable benefits of live commerce for you and your customers
As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable...
The definitive guide to livestream shopping
Live commerce is transforming Ecommerce as we know it, and it’s only picking up steam. In fact, as more and more shopping shifted online...
How much is the Experience Gap costing your brand?
Experience gap: Sizing the gap between brand promise and brand experience. Disappointments We’ve all had them. That moment when someone...
From digital wallets to BNPL – your customers are looking for more ways to pay
In this article, Linda Weston, Head of Core Product at Barclaycard Payments, explores ways in which customers are looking to pay for...
Mastering business spend – how businesses see virtual cards as an essential tool
In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...
How Has Customer Care Evolved Over The Years?
A business stands on core pillars or ideas, one of which is maintaining a good and healthy relationship with customers. Whether your...
eCommerce customer service using intelligent virtual agents
"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...
The new retail customer service landscape: AI is transforming the agent and customer experience
As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...
30 AI Chatbot Statistics for 2022
AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...
Customer Loyalty – what no one is talking about
Did you know 65% of a brand’s business comes from existing customers? This means customer retention and customer loyalty play a major...
9 reasons to use a chatbot for your business
A recent study found that brands were able to increase their sales by 67% with the help of a chatbot. Marketers want to dig deep into...
Digital customer care: the new normal in 2022
Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging...
DX Metrics: Drive business impact by humanizing the digital experience
As businesses look to differentiate themselves, the digital experience is a key battleground where loyalty is won and lost. So it’s...
Global consumer trends in 2022
Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% of their revenue. It’s time to...
Top 3 unmissable customer experience books for 2022
Our 2022 Global Consumer Experience Trends report revealed that consumers are more disenfranchised with customer experience than ever -...
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