30 AI Chatbot Statistics for 2022

AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI chatbots are becoming a brand’s best friend. However, some brands are skeptical about investing in AI technology. In this article, we will list AI statistics that marketers should consider to build an AI-powered revenue-driven strategy.


The statistics reveal that AI promises a profitable future for brands. AI-driven operations are no longer a trend but a necessity in the post-pandemic era. Hence, if you are a brand trying to ace at customer experience, it is crucial to expand your knowledge of AI and its influence.
Artificial intelligence technology will add $1 billion to the banking industry by 2035

What are AI Chatbots?


AI chatbots can be defined as a chatbot system that uses conversational artificial intelligence to simulate a human-like conversation with users. These digital assistants can streamline interactions between the user and the bot and ultimately enhance customer experience. AI bots can understand consumer behavior, written queries, and more. It uses a machine learning engine that trains itself to deliver an optimal response to customer queries.


AI Chatbot Statistics for 2022

  1. The AI market size is predicted to reach $180 billion by 2025

  2. China will be the world leader in AI technology with 26.1% of the global market share by 2030

  3. AI will lead to an estimated $15.7 trillion or a 26% increase in global GDP by 2030

  4. The top three significant challenges companies face when considering the implementation of AI are staff skills (56%), the fear of the unknown (42%), and finding a starting point.

  5. Companies have an average of 35 AI projects in place.

  6. 80% of retail executives expect their retail companies to adopt AI powered intelligent automation by 2027

  7. 39% of large organizations invested in AI technology in 2022

  8. Marketing and sales departments prioritize AI technology and machine learning for their success more than any other department (40%)

  9. Netflix’s recommendation engine (powered by AI) is worth $1 billion a year

  10. 54% of executives say that implementing AI in their workplace has increased productivity

  11. Nearly 40% of the US population used voice search in 2019

  12. Digital assistant usage worldwide is expected to double to 8.4 billion by 2024

  13. 63% of CEOs predict that AI will positively impact job openings as the internet did when it first became available

  14. 40% of businesses say that customer experience is the top reason for using artificial intelligence.

  15. 71% of marketers find AI could be useful for personalization

  16. 80% of marketers in 2020 already had chatbots as an essential part of their customer experience strategy

  17. Investments in AI startups grew 6 times since 2000

  18. 41% of consumers believe artificial intelligence will improve their lives in some way

  19. 97% of mobile users are already using AI-powered voice assistants

  20. 67% of people expect to use messaging apps to talk to a business

  21. One-third of consumers are more likely to interact with AI when it involves commerce

  22. AI statistics show that Amazon Alexa performs better at providing general information (93%) than any other category.

  23. The smart speaker market was worth $11.9 billion in 2019

  24. There will be 8 billion voice assistants in use by 2023

  25. 72% of companies using AI believe it will make their jobs easier.

  26. Global spending on artificial intelligence services and cognitive systems reached $57.6 billion in 2021

  27. 83% of companies share that using AI in their business strategies is a top priority.

  28. 52% of telecommunication companies utilize chatbots to increase their overall productivity.

  29. Google assistant outranks its voice assistant competitors such as Siri, Cortana, Alexa with its accuracy record of up to 98% in navigation.

  30. Artificial intelligence technology will add $1 billion to the banking industry by 2035


Conclusion


The statistics reveal that AI promises a profitable future for brands. AI-driven operations are no longer a trend but a necessity in the post-pandemic era. Hence, if you are a brand trying to ace at customer experience, it is crucial to expand your knowledge of AI and its influence.


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