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Building truly helpful chatbots

I was recently talking to a colleague about the challenges that hamper customer experience in today's scenario. Her immediate thought...

Best practices for customer service chatbots

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Best practices for customer service chatbots

Chatbots are reshaping the way businesses interact with their customers, setting new standards for customer experience. Offering...

The Impact of Agent Experience on Your Customers

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The Impact of Agent Experience on Your Customers

Businesses frequently focus their efforts and budgets on improving the customer experience. With predictions from global researchers like...

2024: Time to leap into innovation, embrace AI's dragon's breath and take customer experience to new heights

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2024: Time to leap into innovation, embrace AI's dragon's breath and take customer experience to new heights

Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...

Shaping the future of intelligent CX with Zendesk AI

Customer Experience Live

Shaping the future of intelligent CX with Zendesk AI

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...

AI is becoming more evolved and seamless, but how is it impacting CX in 2023?

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AI is becoming more evolved and seamless, but how is it impacting CX in 2023?

Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations....

15 Reasons Why AI-powered Chatbots are Your Best Bet

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15 Reasons Why AI-powered Chatbots are Your Best Bet

Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...

A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction

Customer Experience Live

A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction

WhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...

Customer Experience Live

30 AI Chatbot Statistics for 2022

AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...

Leveraging ITSM automation to improve employee efficiency

Customer Experience Live

Leveraging ITSM automation to improve employee efficiency

Enhance the efficacy of your organisational processes with AI-workers that possess the unique capability of self-healing and...

Tech Trends - Digital transformation in BFSI

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Tech Trends - Digital transformation in BFSI

As the Middle East customer expectations evolve, CX and digital systems need to be ready to deliver instant expectations, zero physical...

Technologies are tightly bonded to CX, how to ensure their effects are exponential.

Customer Experience Live

Technologies are tightly bonded to CX, how to ensure their effects are exponential.

Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer...

CX solutions for the next decade - AI to be a core competition differentiator for most industries

Customer Experience Live

CX solutions for the next decade - AI to be a core competition differentiator for most industries

Already though, we can see the first incarnations of AI-powered CX innovations making their way into the ME market, from major banks...

Multi-experience (MX) helps organisations deliver frictionless CX

Customer Experience Live

Multi-experience (MX) helps organisations deliver frictionless CX

The needs and expectations of the customer and employee are very similar and therefore organisations must deliver a unified, seamless...

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