Technologies are tightly bonded to CX, how to ensure their effects are exponential.

Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer engagement strategy and systems, and are experimenting with more advanced solutions.


Is this enough though, when a situation strikes where the ‘human touch’ is essential how will organisations manage?


When a situation strikes where the ‘human touch’ is essential how will organisations manage?

Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer engagement strategy and systems, and are experimenting with more advanced solutions. Is this enough though, when a situation strikes where the ‘human touch’ is essential how will organisations manage?


The technological solutions available are extremely varied