Employee Experience (EX) has become a critical topic for new workplaces, as changing market dynamics continue the adoption of hybrid work models.
5 ways to ensure employee experience is the focal point of your business in 2023
1. See employee experience from the workers' perceptive
Today, leading organizations have created an employee experience that will directly impact their best CX. Management Tools such as design thinking, creative tension, and employee journey mapping are placed in the business strategy to understand the best possible conditions that fast-track change adoption. As some employees start working remotely permanently, employers need to evaluate and monitor how the EX is influencing the organization’s culture with the new work infrastructure.
2. Listen to feedback from employees to understand the best environment
Most companies regularly gather data on the different factors influencing their working environment from employee surveys, including their culture, performance management, and investment in learning and development. Moreover, their questioner needs to design employees’ expectations to find creative productivity ways and consider the employee listening method part of a data collection to include virtual focus groups.
3. Prioritise employee well-being
When adapting to the new changed environment, consider workplace wellness factors as essential as financial objectives. This includes investment in programs to support mental well-being.
4. Leverage the cross-functional expertise of key stakeholders
It is vital organisations leverage the cross-functional expertise of key stakeholders to solve adaptative challenges. Programs that enhance collaboration and team building should be regular occurrences to ensure the organization can tap into collective creativity for business growth.
5. Use agile methods to construct the “best possible experience”
Organisations have had to deal with a multitude of challenges when dealing with critical issues like new hire onboarding, new manager orientation, or internal mobility. In 2023 long-term innovative solutions must be designed to capture unlimited possibilities, not just for finding the most straightforward answers. Different effective leadership styles outside HR, such as adaptive leadership, situation awareness, social support, positive deviance, and design thinking, will create a sustainable employee journey and critical stakeholder collaboration.
Lastly, organisations must invest in employee experience meaningfully and purposefully, to ensure an empowered and motivated workforce helps them deliver exceptional growth.