Firing on All Cylinders: Frontline Performance with VOC Programs
Last week, I begrudgingly brought my SUV to the dealership for a routine inspection and oil change. I dread these service visits (and put...
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How Agents Benefit from Automated Interaction Summaries
An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...
2023 Customer Experience Predictions: What CX Leaders Need to Know
From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer...
4 ways employee experience significantly impacts organisational growth
Every business must attain a glowing reputation for customer retention and experience. Four facts show why employee experience matters in...
Ensuring employee experience is the focal point of your business in 2023
Employee Experience (EX) has become a critical topic for new workplaces, as changing market dynamics continue the adoption of hybrid work...
Future of Employee Engagement in 2023
The foreseeable future of the workplace is becoming diversified with the focus on employee experience (EX), with the changing market...
WhatsApp for Customer Care
Key benefits of WhatsApp for business Sparkcentral by Hootsuite helps you to elevate your conversations with your audience to deliver...
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage. We are in the New Now. BUILDING DECISIVE...
How connecting CX to business outcomes drives quicker CX adoption
CX has evolved to a point that it isn’t just about CX and the tools and technology but more importantly, how does it inform the business...
Importance of closing the loop on customer feedback
Feedback is central to building customer centricity in your organization. By sharing customer feedback with all departments and internal...
Multi-experience (MX) helps organisations deliver frictionless CX
The needs and expectations of the customer and employee are very similar and therefore organisations must deliver a unified, seamless...
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