Customer Experience LiveSeven reasons brands should be unifying CRM contact centersUsing a CCaaS platform that integrates with your CRM system offers seven significant benefits for your brand, let’s review them. 1. Data...
Customer Experience LiveA Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer SatisfactionWhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...
Customer Experience LiveDigital customer care: the new normal in 2022Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging...
Customer Experience LiveFor CX, Where is not as important as What and WhyCX is good to have anywhere, but it’s even better to have it everywhere. If, in your division (whichever it is), you’ve seen the...
Customer Experience LiveWe are not widgets, and great customer service is knowing when to tell you it's not ready yetWe do our best as Consumer Reporting Agencies to be sure the information we provide is accurate and complete, and in the face of probably...