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Guide to Unlocking Growth with Omnichannel Marketing
As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer...
What Even is Artificial Intelligence? Simplifying AI for Customer and Employee Experience Pros
Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what AI is —...
2024 Customer Experience Management Systems Trends: What’s In and What’s Out
Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for customer...
New Research Charts Contact Center Suites Value and Names Verint a Market Leader
Ventana Research has published its 2023 Buyers Guide examining contact center and agent management applications and the platforms...
Meet the Verint Bots Powering CX Automation
Running an efficient contact center that delivers exceptional CX is a tough proposition. Interaction volumes are skyrocketing, matched by...
Five Reasons Why a New Approach to CCaaS Is Needed
In the ever-evolving landscape of customer service, delivering elevated customer experience (CX) is the holy grail for businesses seeking...
60% of companies to prioritise CX investments in 2024
Key insights from Customer Experience Live Show UK 2023. London, UK – 27 September, 2023 – In a bid to enable organisations across the...
Shaping the future of intelligent CX with Zendesk AI
Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations....
Cobone CX and Saudi Arabia’s Digital Economy
Cobone has operated in the value experience digital sector since 2010 when it was launched in both Saudi Arabia and the United Arab...
Consumer-centricity and Cobone
This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....
Customer Feedback & VoC Should be at the Center of All Decision Making
Organisations that prioritise customer feedback as a key input to make their critical business decisions are the ones that will survive...
Key Stages in Cloud Contact Center Migration
Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many...
AI for customer service: how to improve CX beyond chatbots
Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...
How to measure customer satisfaction: understanding the top 4 metrics
In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...
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