Insights

To proactively and accurately monitor your telecoms infrastructure around the globe, Cyara has invested in ensuring it has the most...

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...

According to the CX Live Intelligence Report 2023, a staggering 35% of the surveyed companies in the Middle East are re-evaluating their...

As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...

An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...

Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction...

There’s always talk about customer experience and spending, but is the ROI there? Numerous studies show customer satisfaction leads to...

New York, NY, October 10, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...

Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...

Before we dive in, let’s give an idea of what you should expect from this newsletter when it hits your inbox. All Things Experience is...

Live commerce is the ultimate crossroads of retail sales and social media, where brands can combine the personal shopping experience of...

As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable...

Live commerce is transforming Ecommerce as we know it, and it’s only picking up steam. In fact, as more and more shopping shifted online...

Experience gap: Sizing the gap between brand promise and brand experience. Disappointments We’ve all had them. That moment when someone...

In this article, Linda Weston, Head of Core Product at Barclaycard Payments, explores ways in which customers are looking to pay for...

In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...