Insights

Meiro has successfully secured US$3 million in an over-subscribed pre-Series A round, led by Southeast Asian VC firm Wavemaker Partners,...

Businesses strive for efficient marketing and measurable returns, and CDPs unlock revenue by leveraging unified customer data in...

Understanding and engaging customers across devices and channels is complex. Yet, with customer identity resolution, enhanced insights,...

Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency. Looking...

Mastering the art of customer engagement requires focusing on building strong, long-lasting customer relationships. Businesses that have...

As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer...

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what AI is —...

Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for customer...

Ventana Research has published its 2023 Buyers Guide examining contact center and agent management applications and the platforms...

Running an efficient contact center that delivers exceptional CX is a tough proposition. Interaction volumes are skyrocketing, matched by...

In the ever-evolving landscape of customer service, delivering elevated customer experience (CX) is the holy grail for businesses seeking...

Key insights from Customer Experience Live Show UK 2023. London, UK – 27 September, 2023 – In a bid to enable organisations across the...

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...

Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations....

Cobone has operated in the value experience digital sector since 2010 when it was launched in both Saudi Arabia and the United Arab...

This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....

Organisations that prioritise customer feedback as a key input to make their critical business decisions are the ones that will survive...

Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many...

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...