Customer Service

Customer service should be without mistakes, digitised and personalised.

COVID-19 proves CX excellence is about the customer. Products as such do not differentiate. So it needs to be the service that makes the difference.

Insights

Contact Centres I Agents I Customer

How to set your CX goals and implement them successfully

From the start of your CX journey, the brand will need to articulate the business goals and focus on identifying what to achieve in the...

Customer-Experience.Live

Customer Experience Strategy Playbook for 2022

As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...

Customer-Experience.Live

How to boost customer engagement with conversational AI

Engage with your customers anytime, anywhere, across channels and in multiple languages, with complete journey control and campaign...

Customer-Experience.Live

Leveraging ITSM automation to improve employee efficiency

Enhance the efficacy of your organisational processes with AI-workers that possess the unique capability of self-healing and...

Customer-Experience.Live

Sell more with conversational commerce - 25% annual revenue increase

Conversational commerce helps engage your customers wherever they are. Through conversational virtual assistants, across text and voice,...

Customer-Experience.Live

Speero, Saudi's largest marketplace for automotive aftersales, increases its revenue by 25%

About Speero Founded in 2017, Speero is a Riyadh-based auto parts marketplace that allows users to buy new and used automotive spare...

Customer-Experience.Live

Cashify, an online marketplace for pre-owned gadgets, drives 359% uplift in revenue using WebEngage

Quick facts 359% Uplift in overall revenue generated 250% Boost in sell queries created on Day 1 of installing the app 52% Uplift in new...

Customer-Experience.Live

FirstCry, Asia's largest baby & kids online store, boosts its repeat purchases by 400%

Quick Facts 120%Uplift in the number of orders placed by abandoners 99.21%Uplift in revenue generated through cross-sell campaigns...

Customer-Experience.Live

Digital transformation must be a priority for businesses post-Covid-19

The impact of COVID-19 pandemic changed all aspects of our lives, from the way we interact socially to the way we operate professionally...

Customer-Experience.Live

Key points to consider when leveraging digital transformation to enhance customer experience

In this modern era, even well-equipped businesses face difficulties surviving in the market due to vast technological advancement. To...

Insights

Vistitor Engagement

Nicholas Zeisler

Is your CX strategy aligned with your brand promise?

Do you go “above and beyond” trying to blow the minds of your Customers? Or are you simply and straightforwardly dedicated to your Brand...

Insights

Leadership

Customer-Experience.Live

Choosing the right strategic partners – A VoC case study

Depending on your organisation’s data and automation roadmap, choosing the right technology partner is extremely important as it will...

Customer Service

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Customer service should be without mistakes, digitised and personalised.

COVID-19 proves CX excellence is about the customer. Products as such do not differentiate. So it needs to be the service that makes the difference.

​

Insights Contact Centres I Agents I Customer

How to set your CX goals and implement them successfully

Customer Experience Strategy Playbook for 2022

How to boost customer engagement with conversational AI

Leveraging ITSM automation to improve employee efficiency

Sell more with conversational commerce - 25% annual revenue increase

Speero, Saudi's largest marketplace for automotive aftersales, increases its revenue by 25%

Cashify, an online marketplace for pre-owned gadgets, drives 359% uplift in revenue using WebEngage

FirstCry, Asia's largest baby & kids online store, boosts its repeat purchases by 400%

Digital transformation must be a priority for businesses post-Covid-19

Key points to consider when leveraging digital transformation to enhance customer experience

Insights Vistitor Engagement

Is your CX strategy aligned with your brand promise?

Insights Leadership

Choosing the right strategic partners – A VoC case study

Insights

Contact Centres I Agents I Customer

Insights

Vistitor Engagement

Insights

Leadership