CX Live Interview
82% organisations believe good CX is the number one differentiator of strong corporate performance.
So what are the key factors to keep in mind when designing and implementing your CX strategy and ensuring board level alignment?
Live with Hussein Dajani, General Manager Digital and Customer Experience - AMI, Nissan Motor Co.
18 April 2021 I Virtual
This session will explore:
CX strategy alignment with the board
Conceptualising long term CX strategy that delivers ROI
The cross-department collaboration, and the importance of training in a customer centric CX strategy
Looking after your internal customers - employees
Managing CX Leadership and Culture within Nissan