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CX Live Interview

 

82% organisations believe good CX is the number one differentiator of strong corporate performance.

 

So what are the key factors to keep in mind when designing and implementing your CX strategy and ensuring board level alignment?

 

Live with Hussein Dajani, General Manager Digital and Customer Experience - AMI, Nissan Motor Co.

18 April 2021 I Virtual

This session will explore:

  • CX strategy alignment with the board

  • Conceptualising long term CX strategy that delivers ROI

  • The cross-department collaboration, and the importance of training in a customer centric CX strategy

  • Looking after your internal customers - employees

  • Managing CX Leadership and Culture within Nissan

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CX Live Programs
Explore perspectives of top CX executives or avenues to further develop your teams CX capabilities through various Customer Experience Live's programs. 

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