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CX Live Interview


Digital Transformation & CX- Artificial Intelligence vs Emotional Intelligence - are we striking the right balance?


Live with Arjan Schimmel, Customer Experience Expert.

June 2021 I Virtual

Artificial Intelligence. Everybody is talking about it and many companies have implemented it in some shape or form. In the CX Live annual survey it was the no.1 technology companies were looking to invest in 2021. But for all the bluster, what's really in it for customers?


This session will explore:


  • What does Al mean? 

  • Is it really as straightforward as software companies claim it to be?  

  • Do customers actually benefit? 

  • What happened to emotional intelligence?

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