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8-9 November
The Grand Hotel Birmingham
#CXLiveTweets
Capturing the ambition, innovation and next-gen technologies orchestrating amazing customer experiences.
Evolving from unprecedented times the consumer sector is exploding with opportunities and challenges. Companies and brands need to work harder and, more importantly, smarter to reach and retain their intended audience, as the realities of the global marketplace see their competition levels and business costs rise.
In-depth coverage
Impact driven events that ensure you keep a finger on the pulse to deliver growth for your organisation.
Learning, benchmarking and networking over two intense days
Customer Experience Live Shows help you to:
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Realign benchmarks
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Define ROI metrics
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Assess risk
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Leverage data effectively
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Develop frameworks that reimagine the definition of customer excellence
In-depth sessions and case studies
Strategic Deep Dives
CX Transformation
Getting your CX transformation strategy right! From when you get started to delivering exceptional ROI
Hyper-personalization
The future facing CX functions need to adapt and incoporate AI, Cloud, and Bots – just how far can you go with them?
Automation
Personalized, immersive hyper-automation - How do you embrace this rapidly changing digital world and make the best automation choices?
Predictive CX
Leveraging predictive analytics to create a customer-centric organisation
High impact sessions and speakers
Cutting-edge Roundtables
Closed-door, senior executive briefings
Roundtable 2
Digital transformation driving omnichannel experience and excellence in customer care
Roundtable 1
Transforming customer service into a business growth engine
Roundtable 4
The predictive enterprise: powering your CX with economic intelligence to foresee future business performance
Roundtable 3
Marketing, communication
in the front seat -
creating hype
and excitement
to deliver growth
Workshops
Practical hands-on sessions
Workshop 1
The role of CCaaS in understanding your customers and prospects in the digitised ecosystem
Workshop 2
‘The Employee Hero’ – enabling all employees to understand the role they play in delivering the customer experience
Workshop 3
Digital transformation driving omnichannel experience and excellence in customer care
Workshop 4
Consistent agent training and creating empathy benchmarks to deliver excellence in contact center operations
Who attends Customer Experience Live Shows
Top tier organisations attend CX Live Shows
Interested in being involved?
Network and do business with key decision makers
Get in Touch
We deliver premium connections via our well-researched programs.
Talk to us about how you can reach out to decision-makers seeking innovative solutions for their transformation journeys.
