26-27 September
London
#CXLiveTweets
Capturing the ambition, innovation and next-gen technologies orchestrating amazing customer experiences.
Evolving from unprecedented times the consumer sector is exploding with opportunities and challenges. Companies and brands need to work harder and, more importantly, smarter to reach and retain their intended audience, as the realities of the global marketplace see their competition levels and business costs rise.
This was the second time I have attended a CX LIVE conference, and it truly was a pleasure. The conference was extremely well organized, well-paced and dynamic. I thought each of the speakers added something different, given their variety of experiences and sectors. It was interesting to hear from so many like minded professionals from sports, public and private sectors. I also took some interesting insights around the use of new tech in CX and was interested to hear about the opportunities and challenges that many are in the CX world are encountering right now – I am looking forward to the next conference in my home town of Dubai!
Senior Manager, Chalhoub Group
In-depth coverage
Impact driven events that ensure you keep a finger on the pulse to deliver growth for your organisation.
Learning, benchmarking and networking over two intense days
Customer Experience Live Shows help you to:
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Realign benchmarks
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Define ROI metrics
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Assess risk
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Leverage data effectively
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Develop frameworks that reimagine the definition of customer excellence
In-depth sessions and case studies
Strategic Deep Dives
CX Transformation
Getting your CX transformation strategy right! From when you get started to delivering exceptional ROI
Hyper-personalization
The future facing CX functions need to adapt and incoporate AI, Cloud, and Bots – just how far can you go with them?
Automation
Personalized, immersive hyper-automation - How do you embrace this rapidly changing digital world and make the best automation choices?
Predictive CX
Leveraging predictive analytics to create a customer-centric organisation
High impact sessions and speakers
Cutting-edge Roundtables
Closed-door, senior executive briefings
Roundtable 2
Digital transformation driving omnichannel experience and excellence in customer care
Roundtable 1
Transforming customer service into a business growth engine
Roundtable 4
The predictive enterprise: powering your CX with economic intelligence to foresee future business performance
Roundtable 3
Marketing, communication
in the front seat -
creating hype
and excitement
to deliver growth
Workshops
Practical hands-on sessions
Workshop 1
The role of CCaaS in understanding your customers and prospects in the digitised ecosystem
Workshop 2
‘The Employee Hero’ – enabling all employees to understand the role they play in delivering the customer experience
Workshop 3
Digital transformation driving omnichannel experience and excellence in customer care
Workshop 4
Consistent agent training and creating empathy benchmarks to deliver excellence in contact center operations
Who attends Customer Experience Live Shows
Top tier organisations attend CX Live Shows