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Customer Experience Live Show UK

About the Show

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8-9 November
The Grand Hotel Birmingham


Capturing the ambition, innovation and next-gen technologies orchestrating amazing customer experiences.

Evolving from unprecedented times the consumer sector is exploding with opportunities and challenges. Companies and brands need to work harder and, more importantly, smarter to reach and retain their intended audience, as the realities of the global marketplace see their competition levels and business costs rise.

In-depth coverage

Impact driven events that ensure you keep a finger on the pulse to deliver growth for your organisation.

Learning, benchmarking and networking over two intense days


Customer Experience Live Shows help you to:

  • Realign benchmarks

  • Define ROI metrics

  • Assess risk 

  • Leverage data effectively

  • Develop frameworks that reimagine the definition of customer excellence

In-depth sessions and case studies

Strategic Deep Dives

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CX Transformation

Getting your CX transformation strategy right! From when you get started to delivering exceptional ROI

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The future facing CX functions need to adapt and incoporate AI, Cloud, and Bots – just how far can you go with them?

Smiling Man


Personalized, immersive hyper-automation - How do you embrace this rapidly changing digital world and make the best automation choices?

Business Woman

Predictive CX

Leveraging predictive analytics to create a customer-centric organisation

High impact sessions and speakers

Cutting-edge Roundtables

Closed-door, senior executive briefings

Digital Work

Roundtable 2


Digital transformation driving omnichannel experience and excellence in customer care

Business Meeting

Roundtable 1


Transforming customer service into a business growth engine

Colleagues in Hallway

Roundtable 4


The predictive enterprise: powering your CX with economic intelligence to foresee future business performance

Digital Sketching

Roundtable 3

Marketing, communication

in the front seat -

creating hype

and excitement

to deliver growth


Practical hands-on sessions

Hospital Employees
Graphic Designers
Hotline Consultant
Ferris Wheel

Workshop 1

The role of CCaaS in understanding your customers and prospects in the digitised ecosystem

Workshop 2

‘The Employee Hero’ – enabling all employees to understand the role they play in delivering the customer experience

Workshop 3

Digital transformation driving omnichannel experience and excellence in customer care

Workshop 4

Consistent agent training and creating empathy benchmarks to deliver excellence in contact center operations

Who attends Customer Experience Live Shows 

Top tier organisations attend CX Live Shows

Interested in being involved?

Network and do business with key decision makers

Get in Touch

We deliver premium connections via our well-researched programs.
Talk to us about how you can reach out to decision-makers seeking innovative solutions for their transformation journeys.