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CX Live Interview

 

Clearly, the customer needs have evolved post-pandemic. Personalisation and the emotional connect are high on the agenda to improve customer experiences and alleviate brand penetration and business growth. Today we’d discuss the importance of an omnichannel CX strategy in delivering great CX.

Live with Raghu Ravinutal, Co-Founder and CEO of Yellow.AI that has raised over 78 million in a series C funding recently.

 

 

October 2021 I Virtual

In today’s interview we examine:

 

1. Building an omnichannel CX strategy is a complex process. What according to you are the key things businesses need to keep in mind to build an intelligent omnichannel CX strategy? 

2. With new channels popping up, businesses can have a super hard time providing unified experiences to their customers. Do you think AI and automation can help mitigate these challenges?

3. What are the key steps involved in the creation of an ideal unified customer experience journey across channels? What tools and processes should one incorporate as part of these steps?

4. Can you talk us through your journey of 'delighting a customer' who transformed their business with a proactive omnichannel CX strategy or a solution.

5. On a closing note, why do you think organisations across the globe need to leverage AI and automation for Omnichannel CX & what does it hold for them in the future? 

Yellow.AI.jpg

With new channels popping up, businesses can have a super hard time providing unified experiences to their customers.

How can AI and automation help mitigate these challenges?

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