Does your company claim that your “customers come first?” Good! They should.
But lots of companies make this claim—and becoming a customer-centric brand takes more than just saying it. To help you practice what you preach, we’ve put together five social customer care tips.
Delivering world-class customer care needs to be a core part of your marketing strategy. After going to the time and expense of acquiring new customers, it’s vital to invest in your customer care strategy to strengthen your relationships with them and keep them loyal for years to come.
What You'll Learn
How to deliver great service on the channels your customers prefer
How to support your customers at every step of their journey
How to use messaging data and insights to create value across your organization
Content credit Hootsuite.
Hootsuite is the global leader in social media management. With over 200,000 paid accounts and millions of users, Hootsuite powers social media for brands and organizations around the world, from the smallest businesses to the largest enterprises. Hootsuite’s unparalleled expertise in social selling, social customer care, and social media management empowers organizations to strategically grow their brands, businesses, and customer relationships with social. To learn more, visit www.hootsuite.com