Insights

As we enter 2025, Customer Experience (CX) remains a key driver of business success, directly impacting growth, loyalty, and...

What happens when your CX strategy isn’t built to grow? Failing to invest in scalability can cripple your customer experience, leaving...

Report surveyed 500 contact center and 500 marketing leaders on their goals for AI-led CX transformation. NEW YORK, NY — October 30, 2024...

Customer journeys can be elusive. Learn more about customer journey mapping and how it can help brands create better experiences for...

As consumers, we’re enveloped by new technology that creates a dizzying array of multiple new digital touchpoints that go far beyond...

Born Digital, Episode 6 Recap  The race toward digital transformation is on, with investments in these efforts expected to reach $3.4...

Imagine what it’s like to go from a few million weekly visitors to hundreds of millions of weekly visitors in a matter of weeks. Think of...

Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...

Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many...

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...

According to the CX Live Intelligence Report 2023, a staggering 35% of the surveyed companies in the Middle East are re-evaluating their...

RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX has...

Did you know 65% of a brand’s business comes from existing customers? This means customer retention and customer loyalty play a major...

A recent study found that brands were able to increase their sales by 67% with the help of a chatbot. Marketers want to dig deep into...

Does your company claim that your “customers come first?” Good! They should. But lots of companies make this claim—and becoming a...

As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...

Quick Facts 120%Uplift in the number of orders placed by abandoners 99.21%Uplift in revenue generated through cross-sell campaigns...