The region's most prestigious

#CXLiveTweets

13-14 May
JW Marriott Hotel Dubai Marina

Colocated Events

Government Experience Show Middle East 2025

Embracing digitisation to deliver service excellence.

Total Experiences |

AI & CX |

Business Process Re-engineering |

Service Excellence|

The region's number one government experience strategy event

Your business opportunity. Meet, network and benchmark with top minds from the Service Excellence, CX, and Contact Center space.

Delivering meaningful impact

Power packed agenda where Service Excellence, CX and Contact Center leaders share insights on how they transformed customer happiness into a growth lever in their organisations

Customer Experience Live Awards 2025

21 powerful categories

In-depth analysis, measure and validation of your program excellence.

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Strategic Deep-Dives

Dedicated sessions allowing brainstorming & discussion

Benchmark with industry counterparts in an interactive environment.

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Leaders Connects

Invite only sessions

Invitation-only, closed-door boardrooms provide a great opportunity to benchmark with your industry counterparts.

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Power packed agenda

Gamechanging end user perspectives

Go back armed with solutions to challenges that keep you up at night.

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Executive Panel Discussions

Sector focused sessions

Live Q&A - get answers to challenges that keep you awake at night.

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Exhibition floor

Solution showcase

Understand how to capitalize on the changing face of business transformation amidst the new normal

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2025 Themes

The competitive landscape is constantly raising the bar - it's time to focus on re-imagining CX

Strategy alignment to embrace immersive, achieve efficiencies and growth

Program Agenda

VOC, Optimal Contact Centers, Agent Training

Program Agenda

Strengthen your data foundation and cloud infrastructure to revolutionize CX.

Strengthening service excellence

How do you develop a strategy that is your key differentiator?

Program Agenda

Data and Cloud Experience

Program Agenda

Operational & Process Excellence

The need to achieve cohesiveness between operational excellence, innovation, and CX has never been greater.

Metrics-driven CX

Next-generation tech and analytics for fuel service delivery.

Program Agenda

Enquire to Sponsor or Exhibit

Why Sponsor Government Experience Show?

Showcase thought leadership and position your brand in front of government leaders

Emerging technologies and DX are revolutionising customer experience.

The pandemic has again thrown the spotlight on AI, ML and immersive technologies to improve customer experience and engagement. Do you have solutions?

With multi-cloud, enterprises are able to deliver amplified CX.

Do you have solutions that will deliver outcomes? Be there to network in a highly interactive environment and win business.

Digital Transformation- Next-Gen tech, AI, IA & Voice Biometrics

Organisations are undertaking a digital detox of brands. Be there to know what they are automating, how quickly and at what price?

Why our community rates us #1

Government Experience Show helps you explore, and leverage the best experience strategies for your business.

Hard Hitting Keynotes

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Indepth Reports

Industry Reports

Leaders Connects

CX Live Awards

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Attendee feedback from past events

Cut out the fluff and return to work armed with detailed plans and implementation strategies.

Brilliant top selection and excellent networking

“

Very well organised. Brilliant topic selection and excellent networking opportunities. Truly Looking forward to next year.

Senior Executive, Ministry of Presidential Affairs

A Fantastic Event

“

A fantastic event, great speakers, awesome location, wonderfully orgnaised!

Senior Executive, Medallia

Great Experience

“

Great space for CX professionals to learn, create and innovate. I look forward to more knowledge sharing and networking opportunities at next year's event.

Senior Executive, Ajman Minicipality