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The region's most prestigious

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30 April - 1 May | JW Marriott Hotel Marina (Formerly Address Dubai Marina)

Colocated Events

CX Live
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Government Experience Show Middle East 2025

Embracing digitisation to deliver service excellence. 

Total Experiences |

AI & CX |

Business Process Re-engineering |

Service Excellence|

The region's number one government experience strategy event

Your business opportunityMeet, network and benchmark with top minds from the Service Excellence, CX, and Contact Center space.

Delivering meaningful impact

Power packed agenda where Service Excellence, CX and Contact Center leaders share insights on how they transformed customer happiness into a growth lever in their organisations

Customer Experience Live Awards 2025

21 powerful categories

In-depth analysis, measure and validation of your program excellence.


Strategic Deep-Dives

Dedicated sessions allowing brainstorming & discussion

Benchmark with industry counterparts in an interactive environment. 


Leaders Connects

Invite only sessions

Invitation-only, closed-door boardrooms provide a great opportunity to benchmark with your industry counterparts.


Power packed agenda

Gamechanging end user perspectives

Go back armed with solutions to challenges that keep you up at night.


Executive Panel Discussions

Sector focused sessions

Live Q&A - get answers to challenges that keep you awake at night.


Exhibition floor

Solution showcase

Understand how to capitalize on the changing face of business transformation amidst the new normal


2025 Themes

The competitive landscape is constantly raising the bar - it's time to focus on re-imagining CX

Strategy alignment to embrace  immersive, achieve efficiencies and growth

CX Live

VOC, Optimal Contact Centers, Agent Training

CX Live

Strengthen your data foundation and cloud infrastructure to revolutionize CX.

CX Live

Strengthening service excellence

How do you develop a strategy that is your key differentiator?

Data and Cloud Experience

CX Live

Operational & Process Excellence

The need to achieve cohesiveness between operational excellence, innovation, and CX has never been greater.

CX Live

Metrics-driven CX 

Next-generation tech and analytics for fuel service delivery.

Why Sponsor Government Experience Show?

Showcase thought leadership and position your brand in front of government leaders

Emerging technologies and DX are revolutionising customer experience.



The pandemic has again thrown the spotlight on AI, ML and immersive technologies to improve customer experience and engagement. Do you have solutions?

With multi-cloud, enterprises are able to  deliver amplified CX.



Do you have solutions that will deliver outcomes? Be there to network in a highly interactive environment and win business.


Digital Transformation- Next-Gen tech, AI, IA & Voice Biometrics



Organisations are undertaking a digital detox of brands. Be there to know what they are automating, how quickly and at what price?

Why our community rates us #1

Government Experience Show helps you explore, and leverage the best experience strategies for your business.


Hard Hitting Keynotes

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Indepth Reports


Leaders Connects


CX Live Awards

Attendee feedback from past events

Cut out the fluff and return to work armed with detailed plans and implementation strategies.

Brilliant top selection and excellent networking


Very well organised. Brilliant topic selection and excellent networking opportunities. Truly Looking forward to next year.


Senior Executive, Ministry of Presidential Affairs


A Fantastic Event

A fantastic event, great speakers, awesome location, wonderfully orgnaised!


Senior Executive, Medallia

Great Experience

Great space for CX professionals to learn, create and innovate. I look forward to more knowledge sharing and networking opportunities at next year's event.


Senior Executive, Ajman Minicipality


Top-end learning and peer networking

Benchmark your customer happiness strategy and build great connections

Who attends Customer Experience Live Shows 

The region's top organisations attend the CX Live Show

CX Live Shows - Experiences worth investing in

Delivering premium connections via well-researched programs.


Looking forward to seeing you at the Government Experience Show

In-depth regional media coverage

Strong brand penetration