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Reimagining the Business of Experience with AI

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Customer Experience Live

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CX Live

CX Live Shows

Experiences Delivering Value 

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CX ME 25.jpg

CX Live Show Middle East
13-14 May 2025, Dubai UAE 

Reimagining total experiences to deliver growth.

Meet, network and benchmark with top minds from from the CX, Contact Center and DX space.

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APAC region

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CX Asia 25.jpg

CX Live Show Asia 
19-20 August 2025, Kuala Lumpur, Malaysia

Re-imagining the Business of Experience.

Meet, network and benchmark with top minds from from the CX, Contact Center and DX space.

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Europe, UK & Ireland region

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CX UK 25.jpg

CX Live Show UK 
21-22 October 2025 
London, UK

Capturing the ambition, innovation and next-gen technologies orchestrating amazing customer experiences.

Meet, network and benchmark with top minds from from the CX, Contact Center and DX space.

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Africa

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CX Africa 25.jpg

CX Live Show Africa 
19-20 November 2025
Johannesburg SA 

Enabling organisations to embark on a forward-thinking, digital CX strategy 

Meet, network and benchmark with top minds from from the CX, Contact Center and DX space.

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CX Live Community

Who makes up our EMEA and APAC community

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Top tier organisations form our community

Who makes up our 76,000+ enterprise outreach

CX Live Dialogues

CX Live Dialogue with Ellie Dubbs, Sr. Solutions Architect, Voice of Customer, Concentrix

Bridging the action gap: Elevating ROI in Voice of Customer programs​

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​Customer Experience Live interviewed Ellie Dubbs, Sr. Solutions Architect, Voice of Customer, Concentrix 

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  1. Despite the best intentions, only ~15% of customer feedback programmes are able to deliver a ROI. Why do you feel that’s the case?

  2. What piece of advice would you give an organisation that’s been historically unable to prove the value of their VOC programme?

  3. If a brand lacks a culture of customer-centricity, what steps can be taken to create one?

  4. What outcomes can a client expect as a result of this focus?

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CX Live Dialogue with Pedro Andrade, Vice President of AI, Talkdesk

Balancing innovation and customer needs: AI best practices for contact centres​

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​Customer Experience Live interviewed Pedro Andrade, Vice President of AI, Talkdesk 

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  1. Many organisations are now leveraging predictive analytics to foresee and fulfil customer needs. Could you share best practices have emerged from these implementations?

  2. As technology continues to evolve, how can organisations strike a balance between adopting cutting-edge tech innovations and maintaining a consistent brand voice and reliable customer experience?

  3. Give one real-world examples of where you've introduced AI into a business and what were the real-world gains?

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CX Live Dialogue with Kevin Li, VP Product, Optimizely

Transforming CX with seamless digital experience, predictive analytics, and AI​​

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​Customer Experience Live interviewed Kevin Li, VP Product, Optimizely 

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  1. How can companies integrate diverse data sources and systems to create a unified and seamless digital experience that enhances customer satisfaction and loyalty?

  2. What are the latest advancements in predictive analytics that can be leveraged to create hyper-personalised digital experiences, and how can companies balance personalisation with privacy concerns?

  3. How are businesses harnessing conversational and generative AI to revolutionise customer engagement and redefine the customer journey in the coming years?

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Partnership opportunities

Partner with Customer Experience Live - an ROI driven platform that enables you to understand your prospects better and close deals.

Generative AI, AI and DX are revolutionising customer experience

Brands are leveraging mmersive technologies to improve customer experience and engagement. Do you have solutions that can deliver impact?

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Digital Transformation - Generative AI, Next-Gen tech

Organisations are undertaking a digital detox of brands. Be there to know what they are leveraging, how quickly and at what price?

CX Live Insights

CX Live

CX Live 
Insights