Hyper personalisation is transforming CX
CX leaders are leveraging personalisation to improve customer experiences, achieve brand penetration and realise business growth.
Taking insights from 55 CX leaders in the Middle East, CX Live 2021 Report has revealed that empathy is a key lever enabling businesses to maximise customer satisfaction and offer superior customer service.
James Dodkins, UK’s #1 CX Influencer of 2020 and the CX Rockstar explains how businesses can best integrate hyper-personalization and empathy into their CX strategy to achieve growth and customer loyalty.
A data-centric approach is key to alleviating CX
Companies in the Middle East are prioritising data analytics, CRM, and AI in their CX strategy.
In the healthcare sector, the focus and investments are geared towards creating a better patient experience by collecting and analysing data. Hear Rayan Samman, Guest Experience Director, Fakeeh Care KSA.
Organisations can gain a competitive advantage by unifying, utilising, and analysing data.
Organisations still don't have a holistic view of their customer, a key challenge being that data is being shared and stored across multiple sources and channels.
Hear why investments in CX transformation are a necessity for businesses. - Guil Roderigues, AVP CX & Design, Payit, First Abu Dhabi Bank. Join us for future exchanges to explore how CX leaders are managing the CX reset post-pandemic.
Brands are re-evaluating their VoC programs. How are you integrating this in your CX strategy?
Companies are actively re-imagining their CX strategy. How are you managing this enterprisewide?
How to deliver excellence through your Voice of Customer programs?
Customer-centric culture development. Learn how to effectively manage the CX leadership and culture within your organisation
Customer service management. Analytics & Performance Measurement. Root Cause Analysis on Service Quality
Data segmentation - harnessing data to leverage personalized interactions with customers, to achieve brand penetration and business growth
Through our executive development programs transform CX into a growth engine for your organisation. Explore:
What are the key factors to consider when designing and implementing your CX program?
Organisations believe good CX is the number one differentiator of strong corporate performance
Live with “the CX Master” Mr. Hany Mokhtar, The Famous CX and Digital Transformation World-Class Expert (Head of CX at Mobily, KSA). CX Live Interviews help you gather insights you can trust and leverage to improve your CX strategies.
Customer centricity is a priority for businesses
The CX State of the Industry Report 2021
Explore why the CX first approach is the best marketing plann fnor 2021
Provides an in-depth analysis of current market challenges, trends, and opportunities:
Examine key areas of transformation in CX
Explore benefits and challenges of AI and other technologies
Understand how companies are measuring and tracking CX ROI
Customer Experience Live - A Powerhouse of All Things CX
An ROI driven opportunity that will enable you to walk out with clear direction on making the right investments and closing business.
Companies cite increased budgets for digital transformation eg AI, chatbots, analytics, or cloud. CX Live Exchanges facilitate closed door peer discussions, making technology evaluation easier.
Who makes up our 15,000+ community
Saudi German Hospital
Al Rajhi Takaful
First Capital Bank
Dubai Parks and Resorts
Department of Culture and Tourism
Louvre Abu Dhabi