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Firing on All Cylinders: Frontline Performance with VOC Programs
Last week, I begrudgingly brought my SUV to the dealership for a routine inspection and oil change. I dread these service visits (and put...
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CX Live Insights
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Leveraging Voice of the Customer Data to Create Seamless CX
As consumers, we’re enveloped by new technology that creates a dizzying array of multiple new digital touchpoints that go far beyond websites and phones. Everything from smart homes to streaming content means there have never been more ways to interact with our favorite brands. How able are brands to take part in the conversation though?
This article by Concentrix will look at how, by leveraging customer data, you can begin to tackle the customer journey execution gap through optimisation of the customer journey. Firstly, we’ll look at understanding why your customers are contacting you. Then we’ll look at how to know what they really think of your business. Dive in!
CX Live Insights
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From successfully handling high call volumes and abandonment rates to minimizing customer frustration, businesses need to turn each interaction into a memorable experience; however, the stakes are high and the margin for error is very slim. Hyper-personalisation, powered by generative AI, offers a transformative solution to these problems, resolving performance issues and taking customer experience to unprecedented levels of satisfaction and engagement.
Read this article by Talkdesk to access more insights.
CX Live Dialogues
CX Live Dialogue with Geraint Thomas, Senior Managing Director, Ankura
Customer Experience Live interviewed Geraint Thomas, Senior Managing Director, Ankura
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In our latest CX Live Dialogues, you can explore the challenges and opportunities in transformation and operational excellence programs. Discover key success factors, regional insights, and future trends that will shape the Middle East’s transformation landscape over the next five years.
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CX Live Connects
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Customer Experience Live
Leaders Connect -
A Powerhouse of All Things CX
An ROI driven opportunity that will enable you to walk out with clear direction on making the right investments and closing business.
CX Live Newsroom