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Re-imagining The Business Of Experience

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Customer Experience Live

Total Experiences |

AI & Generative AI |

Business Transformation |

Digital Customer Care | 

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CX Live Insights

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60% of companies to prioritise CX investments in 2024

In a bid to enable organisations across the United Kingdom with future-facing digital CX strategies that pave the way for industry leadership, the region’s leading Customer Experience Live Show UK 2023 was hosted at the Hilton Syon Park, London on 26-27 September 2023. This pivotal conference was complemented by the release of the insightful 'Customer Experience Live Intelligence Report 2023', a comprehensive source of insights into the evolving landscape of customer-centric strategies.

Here’s what you need to know about the noteworthy trends that are set to influence CX in the UK in 2024.

CX Live Insights

Business Meeting
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Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and intuitive. But meeting these demands with live agents alone is neither cost-effective nor scalable, which is why Zendesk’s latest research finds that businesses across all sectors have been investing in artificial intelligence (AI) and chatbots over the last 12 months.

Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations.

CX Live Dialogues

Web Consultation
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CX Live Dialogue with Zahra Alsamarae, Director, Customer Ops & Customer Experience, Intigral

Customer Experience Live interviewed Zahra Alsamarae, Director, Customer Ops & Customer Experience, Intigral​

Don't miss this opportunity to gain a deeper understanding of the evolving digital landscape, the potential of technology adoption, and the secrets to success in the competitive world of OTT. 

CX Live Insights

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CX Live Shows

Experiences Worth Investing In

CX Live Connects

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Customer Experience Live
Leaders Connect

A Powerhouse of All Things CX

An ROI driven opportunity that will enable you to walk out with clear direction on making the right investments and closing business.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

$ 1 million+

What CX Live members and decision-makers plan to spend on leveraging new technologies to amplify customer experience.

 

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75%

CX Leaders benchmark with peers, review feedback and analyse trends before making buying decisions.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

72%

Companies cite increased budgets for digital transformation eg AI, chatbots, analytics, or cloud. CX Live Leaders Connects facilitate closed-door peer discussions, making technology evaluation easier.

CX Live Newsroom