Shaping the future of intelligent CX with Zendesk AI
Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...
Re-imagining The Business Of Experience
CX Live Insights
In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it.
Here’s everything you need to know about how to measure customer satisfaction and understand the metrics that go with it.
CX Live Insights
Organisations that prioritise customer feedback as a key input to make their critical business decisions are the ones that will survive and thrive. Why? There are several actually.
One of the most common challenges in collecting and making decisions based on customer feedback is knowing the contextual situation that the feedback is based on. A means to track and provide additional details around customer interactions will ensure this feedback is rich and actionable.
CX Live Dialogues
CX Live Dialogue with Mamoun Alamouri,
Vice President, MEA Region, Uniphore
Customer Experience Live interviewed Mamoun Alamouri, Vice President, MEA Region, Uniphore
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In this session explore why enterprises need to adopt a holistic AI strategy. Get insights into Mamoun's top advice for CX executives to consider when building their CX strategy.
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