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Re-imagining The Business Of Experience

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Customer Experience Live

Cloud Experience | Brand Value | Seamless BX |

Product Experience | 

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CX Live Insights

Box Delivery
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8 unmistakable benefits of live commerce for you and your customers

As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable shopping experience. Forward-thinking retailers have utilized live commerce to facilitate this, with countless live shopping statistics showing its impact on their bottom line.

Throughout this blog, we’ll cover the unmistakable benefits of incorporating live commerce into your strategy.

CX Live Reports

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Organisations are putting CX under the microscope as it is a true metric for overall organisational health, given how critically it can affect revenue growth, operational performance, investor perception, and new product development.

Please download the Customer Experience Strategy Playbook for 2023 to examine the strategies for CX leadership as shared by industry leaders.

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CX Live Dialogues

Client and contractor
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CX Live Dialogues with Cary Lawton, Head of Customer Experience and Clienting, Chalhoub Group. Cary’s current role has him responsible for the customer agenda within the group, with VOC, Customer experience design, internal research panel as well as clienteling for the group. 

  • What are the key requirements and challenges of a group CX team operating across multiple brands and industries like the Chalhoub Group?

  • What makes the GCC and wider Middle East region such an interesting place to work in CX?

  • Whilst clienteling and client books are not a new phenomenon, the acceleration around software and apps in this space is gathering pace, what impact do you see this digital advancement of clienteling having on the luxury retail Customer Experience landscape over the course of the next couple of years?

  • Do you see clienteling and clienteling app being the bridge for smart recommendations and AI that so many retailers have been looking for?

CX Live Insights

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