New Research Charts Contact Center Suites Value and Names Verint a Market Leader
Ventana Research has published its 2023 Buyers Guide examining contact center and agent management applications and the platforms...
Re-imagining The Business Of Experience
CX Live Insights
In a bid to enable organisations across the United Kingdom with future-facing digital CX strategies that pave the way for industry leadership, the region’s leading Customer Experience Live Show UK 2023 was hosted at the Hilton Syon Park, London on 26-27 September 2023. This pivotal conference was complemented by the release of the insightful 'Customer Experience Live Intelligence Report 2023', a comprehensive source of insights into the evolving landscape of customer-centric strategies.
Here’s what you need to know about the noteworthy trends that are set to influence CX in the UK in 2024.
CX Live Insights
Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and intuitive. But meeting these demands with live agents alone is neither cost-effective nor scalable, which is why Zendesk’s latest research finds that businesses across all sectors have been investing in artificial intelligence (AI) and chatbots over the last 12 months.
Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations.
CX Live Dialogues
CX Live Dialogue with Zahra Alsamarae, Director, Customer Ops & Customer Experience, Intigral
Customer Experience Live interviewed Zahra Alsamarae, Director, Customer Ops & Customer Experience, Intigral​
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Don't miss this opportunity to gain a deeper understanding of the evolving digital landscape, the potential of technology adoption, and the secrets to success in the competitive world of OTT.
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