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Re-imagining The Business Of Experience

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Customer Experience Live

Employee Experience | Brand Value |

Cloud and Data |

Digital Customer Care | 

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CX Live Insights

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How to measure customer satisfaction: understanding the top 4 metrics

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. 

Here’s everything you need to know about how to measure customer satisfaction and understand the metrics that go with it. 

CX Live Insights

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Organisations that prioritise customer feedback as a key input to make their critical business decisions are the ones that will survive and thrive. Why? There are several actually.

One of the most common challenges in collecting and making decisions based on customer feedback is knowing the contextual situation that the feedback is based on. A means to track and provide additional details around customer interactions will ensure this feedback is rich and actionable.

CX Live Dialogues

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CX Live Dialogue with Mamoun Alamouri,

Vice President, MEA Region, Uniphore

Customer Experience Live interviewed Mamoun Alamouri, Vice President, MEA Region, Uniphore

In this session explore why enterprises need to adopt a holistic AI strategy. Get insights into Mamoun's top advice for CX executives to consider when building their CX strategy.

CX Live Insights

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CX Live Shows

Experiences Worth Investing In

CX Live Connects

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Customer Experience Live
Leaders Connect

A Powerhouse of All Things CX

An ROI driven opportunity that will enable you to walk out with clear direction on making the right investments and closing business.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

$ 1 million+

What CX Live members and decision-makers plan to spend on leveraging new technologies to amplify customer experience.

 

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75%

CX Leaders benchmark with peers, review feedback and analyse trends before making buying decisions.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

72%

Companies cite increased budgets for digital transformation eg AI, chatbots, analytics, or cloud. CX Live Leaders Connects facilitate closed-door peer discussions, making technology evaluation easier.

CX Live Newsroom