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CX Live Dialogues
CX Live Dialogue with Ellie Dubbs, Sr. Solutions Architect, Voice of Customer, Concentrix
Bridging the action gap: Elevating ROI in Voice of Customer programs
Customer Experience Live interviewed Ellie Dubbs, Sr. Solutions Architect, Voice of Customer, Concentrix
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Despite the best intentions, only ~15% of customer feedback programmes are able to deliver a ROI. Why do you feel that’s the case?
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What piece of advice would you give an organisation that’s been historically unable to prove the value of their VOC programme?
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If a brand lacks a culture of customer-centricity, what steps can be taken to create one?
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What outcomes can a client expect as a result of this focus?
CX Live Dialogue with Pedro Andrade, Vice President of AI, Talkdesk
Balancing innovation and customer needs: AI best practices for contact centres
Customer Experience Live interviewed Pedro Andrade, Vice President of AI, Talkdesk
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Many organisations are now leveraging predictive analytics to foresee and fulfil customer needs. Could you share best practices have emerged from these implementations?
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As technology continues to evolve, how can organisations strike a balance between adopting cutting-edge tech innovations and maintaining a consistent brand voice and reliable customer experience?
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Give one real-world examples of where you've introduced AI into a business and what were the real-world gains?
CX Live Dialogue with Kevin Li, VP Product, Optimizely
Transforming CX with seamless digital experience, predictive analytics, and AI
Customer Experience Live interviewed Kevin Li, VP Product, Optimizely
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How can companies integrate diverse data sources and systems to create a unified and seamless digital experience that enhances customer satisfaction and loyalty?
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What are the latest advancements in predictive analytics that can be leveraged to create hyper-personalised digital experiences, and how can companies balance personalisation with privacy concerns?
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How are businesses harnessing conversational and generative AI to revolutionise customer engagement and redefine the customer journey in the coming years?
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