The Impact of Agent Experience on Your Customers
Re-imagining The Business Of Experience
CX Live Insights
![Agent_experience.jpg](https://static.wixstatic.com/media/5360d9_4605208cbfcc4d39ad6ce0f5a5259708~mv2.jpg/v1/fill/w_123,h_92,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/5360d9_4605208cbfcc4d39ad6ce0f5a5259708~mv2.jpg)
The Impact of Agent Experience on Your Customers
Businesses frequently focus their efforts and budgets on improving the customer experience. With predictions from global researchers like McKinsey finding that “improving the customer experience can do far more to drive profitable growth than raising advertising spending or lowering prices,” it makes sense to invest in customer experiences. When these experiences are exceptional, they become iconic, and so do the companies that provide them.
But have you ever paused to consider how the experiences of service agents might influence the overall customer experience?
This article by Kore.ai reveals surprising insights that could transform your customer service strategy.
CX Live Insights
![Measuring CX.jpg](https://static.wixstatic.com/media/5360d9_1c782b37fcae4a9a903e48b3dcdaf096~mv2.jpg/v1/fill/w_123,h_83,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/5360d9_1c782b37fcae4a9a903e48b3dcdaf096~mv2.jpg)
The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX can make it difficult for companies to develop an accurate picture of performance.
This article by NICE will provide information regarding how to measure customer experience, including top CX metrics, customer experience measurement tools, and the benefits of measuring customer experience.
CX Live Dialogues
![pexels-mikhail-nilov-7682471.jpg](https://static.wixstatic.com/media/5360d9_7f6188bcec8b4291b32e7560916f99b0~mv2.jpg/v1/fill/w_102,h_153,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/5360d9_7f6188bcec8b4291b32e7560916f99b0~mv2.jpg)
CX Live Dialogue with Neil Barman, GM & Business Head - APAC, Kore.ai
Customer Experience Live interviewed Neil Barman, GM & Business Head - APAC, Kore.ai
Want to unpack how businesses can enhance their CX strategy for higher ROI and customer retention? Tune into the interview now.
CX Live Connects
Customer Experience Live
Leaders Connect -
A Powerhouse of All Things CX
An ROI driven opportunity that will enable you to walk out with clear direction on making the right investments and closing business.
CX Live Newsroom
Partner with Customer Experience Live - an ROI driven platform that enables you to understand your prospects better and close deals.
Emerging technologies and DX are revolutionising customer experience
The pandemic has again thrown the spotlight on AI, ML and immersive technologies to improve customer experience and engagement. Do you have solutions that can deliver impact?
![49.jpg](https://static.wixstatic.com/media/f6660e_37d59b4534ae4cf08ea49fb558c3053a~mv2.jpg/v1/fill/w_81,h_45,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_37d59b4534ae4cf08ea49fb558c3053a~mv2.jpg)
Digital Transformation- Next-Gen tech, AI, IA & Voice Biometrics
Organisations are undertaking a digital detox of brands. Be there to know what they are automating, how quickly and at what price?
Partnership opportunities
CX Live Community
Who makes up our 75,000+ community
![CX Live](https://static.wixstatic.com/media/f6660e_22711a77c7264729998009564755218b~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_22711a77c7264729998009564755218b~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_a8dda0903cc54f0da218b23b876cf260~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_a8dda0903cc54f0da218b23b876cf260~mv2.jpg)
Customer Experience Live
![Customer Experience Live](https://static.wixstatic.com/media/f6660e_2fc426787c374ea7b4e3f5c9fe0e5e50~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_2fc426787c374ea7b4e3f5c9fe0e5e50~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_4894d3052d6d475290266d79edebd205~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_4894d3052d6d475290266d79edebd205~mv2.jpg)
Customer Experience Live
![Customer Experience Live](https://static.wixstatic.com/media/f6660e_f18426845e3f45e2897dc84da9da4a3b~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_f18426845e3f45e2897dc84da9da4a3b~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_6fd1b08bc3184e3a9baa3437c9247932~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_6fd1b08bc3184e3a9baa3437c9247932~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_f762655caf944811ab13c573bd64fd84~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_f762655caf944811ab13c573bd64fd84~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_69cb07035a76489d8f9d3f51b4aaf547~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_69cb07035a76489d8f9d3f51b4aaf547~mv2.jpg)
![CX Live](https://static.wixstatic.com/media/f6660e_1922669e778e4b25ac0f4f542af4e333~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_1922669e778e4b25ac0f4f542af4e333~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_49d75275144942178ced8a3b89e99af9~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_49d75275144942178ced8a3b89e99af9~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_9e203176482549d289dc719f60d10be8~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_9e203176482549d289dc719f60d10be8~mv2.jpg)
Customer Experience Live
![Customer Experience Live](https://static.wixstatic.com/media/f6660e_6cda33bd92664fb2844675213f7e9edd~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_6cda33bd92664fb2844675213f7e9edd~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_5b0aa7c54dca4f2db6ea25da28411ddc~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_5b0aa7c54dca4f2db6ea25da28411ddc~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_f188a468d023489d87dc82ac131b62c0~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_f188a468d023489d87dc82ac131b62c0~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_f63e7b508eb34c2daf862e6ab4b5fe5d~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_f63e7b508eb34c2daf862e6ab4b5fe5d~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_c186e48a3dcd4c9993b122b24727782b~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_c186e48a3dcd4c9993b122b24727782b~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_92f5fb3f694f4050b1e64f36839d8617~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_92f5fb3f694f4050b1e64f36839d8617~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_dea55e713db143d499748e5eec61d07b~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_dea55e713db143d499748e5eec61d07b~mv2.jpg)
Customer Experience Live
![Customer Experience Live](https://static.wixstatic.com/media/f6660e_a9234e52df074340800340a718de2e73~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_a9234e52df074340800340a718de2e73~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_092feed44fc54de382bf11a051de974a~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_092feed44fc54de382bf11a051de974a~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_61758796fe1f42a99dfa0c04cc309a6d~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_61758796fe1f42a99dfa0c04cc309a6d~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_882dcd56f9c343d1ad94dc958960590e~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_882dcd56f9c343d1ad94dc958960590e~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_5f26b5f25be34c8490f16101ddfffd2e~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_5f26b5f25be34c8490f16101ddfffd2e~mv2.jpg)
Customer Experience Live
![CX Live](https://static.wixstatic.com/media/f6660e_40db778539be46f481c31de2cff9b6ca~mv2.jpg/v1/fill/w_147,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6660e_40db778539be46f481c31de2cff9b6ca~mv2.jpg)
Customer Experience Live