Re-imagining The Business Of Experience

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Customer Experience Live

Cloud Experience | Brand Value | Seamless BX |

Product Experience | 

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CX Live Shows

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Ensuring employee experience is the focal point of your business in 2023

Employee Experience (EX) has become a critical topic for new workplaces, as changing market dynamics continue the adoption of hybrid work models.

Organisations must invest in employee experience meaningfully and purposefully, to ensure an empowered and motivated workforce helps them deliver exceptional growth.

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CX Live Reports

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The Middle East experience industry is undergoing an exciting renaissance – one that is energising brands to push beyond the realms of CX ideologies and wire their entire business around delivering exceptional customer experiences.

Supercharged through hyper personalization, discovering and catering to unmet and rapidly changing needs, these experiences are forging growth for brands that are getting it right. The Business of Experience is an exciting new journey that all top executives must embark on. The question is, are they ready?

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CX Live Dialogues

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Giulia Ajello, Global Head of Client Strategy and Innovation at M&G is responsible for translating clients insights and market trends into clients propositions, identifying the best positioning for a successful delivery and co-creating with clients to ensure we truly understand and deliver against their needs and expectations.

We deep dive with Giulia Ajello, Global Head of Client Strategy and Innovation, M&G

  • What are some of the ways you collect data, get the insights and then translate this into enhanced experiences to deliver on your brand promise? 

  • With the ever changing needs, expectations and behaviour of clients, how often do you need to revisit and review your strategies?

  • As we know, empathy and human centricity are languages brands cannot afford to ignore, I know that empathy and humanity is at the heart of the initiatives you are driving. Can you share more around this and what you have learned from this? 

  • In terms of innovation and technology, what excites you most of the near future? How do you see these changes impacting the future of CX? 

CX Live Connects

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Customer Experience Live
Leaders Connect

A Powerhouse of All Things CX

An ROI driven opportunity that will enable you to walk out with clear direction on making the right investments and closing business.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

$ 1 million+

What CX Live members and decision-makers plan to spend on leveraging new technologies to amplify customer experience.

 

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75%

CX Leaders benchmark with peers, review feedback and analyse trends before making buying decisions.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

72%

Companies cite increased budgets for digital transformation eg AI, chatbots, analytics, or cloud. CX Live Leaders Connects facilitate closed-door peer discussions, making technology evaluation easier.

CX Live Insights

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CX Live Newsroom