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Customer Experience Live

The Future of CX is Here

CX Live

Who Are We?

Customer Experience Live delivers premium CPD-accredited conferences designed to propel your brand and CX strategy forward. Connect with industry leaders, explore cutting-edge solutions, and ignite your customer experience strategy. 

How Can We Help You?

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Our Community

Here's a snapshot of our vibrant community of leading enterprises, all focused on the transformative power of customer experience (CX) technologies.

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CX Live

A quick reference guide to measuring customer experience

The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX can make it difficult for companies to develop an accurate picture of performance.

This article by NICE will provide information regarding how to measure customer experience, including top CX metrics, customer experience measurement tools, and the benefits of measuring customer experience.

CX Live Insights

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CX Live

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what AI is — and isn’t. Here’s what you need to know about AI, machine learning, natural language processing, and much more.

This blog by Medallia aims to help you understand a little bit of what’s going on with AI and how it could impact CX and EX.

CX Live Dialogues

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CX Live

CX Live Dialogue with Justin Loh, Regional Director - South East Asia, NICE

Customer Experience Live interviewed Justin Loh, Regional Director - South East Asia, NICE.

Tune in to understand the growing appetite among organisations to deploy AI capabilities and recognise the challenges and considerations that come along with AI implementations in contact centers.

CX Live Insights

CX Live

CX Live Connects

CX Live

Customer Experience Live
Leaders Connect

A Powerhouse of All Things CX

An ROI driven opportunity that will enable you to walk out with clear direction on making the right investments and closing business.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

$ 1 million+

What CX Live members and decision-makers plan to spend on leveraging new technologies to amplify customer experience.

 

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75%

CX Leaders benchmark with peers, review feedback and analyse trends before making buying decisions.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

72%

Companies cite increased budgets for digital transformation eg AI, chatbots, analytics, or cloud. CX Live Leaders Connects facilitate closed-door peer discussions, making technology evaluation easier.

CX Live Newsroom