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CX Live

CX Live Shows

Experiences Delivering Value 

Middle East 

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CX Live Show Middle East
13-14 May 2025, Dubai UAE 

Reimagining total experiences to deliver growth.

Meet, network and benchmark with top minds from from the CX, Contact Center and DX space.

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APAC region

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CX Live Show Asia 
19-20 August 2025, Kuala Lumpur, Malaysia

Reimagining total experiences to deliver growth.

Meet, network and benchmark with top minds from from the CX, Contact Center and DX space.

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Europe, UK & Ireland region

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CX Live Show UK 
21-22 October 2025 
London, UK

Capturing the ambition, innovation and next-gen technologies orchestrating amazing customer experiences.

Meet, network and benchmark with top minds from from the CX, Contact Center and DX space.

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Africa

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CX Live Show Africa 
19-20 November 2025
Johannesburg SA 

Capturing the ambition, innovation and next-gen technologies orchestrating amazing customer experiences.

Meet, network and benchmark with top minds from from the CX, Contact Center and DX space.

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CX Live Community

Who makes up our 105,000+ community

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Top tier organisations form our community

Who makes up our 76,000+ enterprise outreach

CX Live Dialogues

CX Live Dialogue with Ellie Dubbs, Sr. Solutions Architect, Voice of Customer, Concentrix

Bridging the action gap: Elevating ROI in Voice of Customer programs​

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​Customer Experience Live interviewed Ellie Dubbs, Sr. Solutions Architect, Voice of Customer, Concentrix 

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  1. Despite the best intentions, only ~15% of customer feedback programmes are able to deliver a ROI. Why do you feel that’s the case?

  2. What piece of advice would you give an organisation that’s been historically unable to prove the value of their VOC programme?

  3. If a brand lacks a culture of customer-centricity, what steps can be taken to create one?

  4. What outcomes can a client expect as a result of this focus?

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CX Live Dialogue with Pedro Andrade, Vice President of AI, Talkdesk

Balancing innovation and customer needs: AI best practices for contact centres​

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​Customer Experience Live interviewed Pedro Andrade, Vice President of AI, Talkdesk 

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  1. Many organisations are now leveraging predictive analytics to foresee and fulfil customer needs. Could you share best practices have emerged from these implementations?

  2. As technology continues to evolve, how can organisations strike a balance between adopting cutting-edge tech innovations and maintaining a consistent brand voice and reliable customer experience?

  3. Give one real-world examples of where you've introduced AI into a business and what were the real-world gains?

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CX Live Dialogue with Kevin Li, VP Product, Optimizely

Transforming CX with seamless digital experience, predictive analytics, and AI​​

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​Customer Experience Live interviewed Kevin Li, VP Product, Optimizely 

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  1. How can companies integrate diverse data sources and systems to create a unified and seamless digital experience that enhances customer satisfaction and loyalty?

  2. What are the latest advancements in predictive analytics that can be leveraged to create hyper-personalised digital experiences, and how can companies balance personalisation with privacy concerns?

  3. How are businesses harnessing conversational and generative AI to revolutionise customer engagement and redefine the customer journey in the coming years?

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Partnership opportunities

Partner with Customer Experience Live - an ROI driven platform that enables you to understand your prospects better and close deals.

Generative AI, AI and DX are revolutionising customer experience

Brands are leveraging mmersive technologies to improve customer experience and engagement. Do you have solutions that can deliver impact?

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Digital Transformation - Generative AI, Next-Gen tech

Organisations are undertaking a digital detox of brands. Be there to know what they are leveraging, how quickly and at what price?

CX Live Insights

CX Live

CX Live 
Insights

CX Live Newsroom

CX Live Reports

Helping you keep your pulse on the market

Partner with Customer Experience Live - an ROI driven platform that enables you to understand your prospects better and close deals.

Sponsorship Opportunities

Talk to us about how you can reach out to decision-makers seeking innovative experience solutions

Enquire to find out more about sponsoring Customer Experience Live Shows. 

 

About the show 

As customer expectations evolve, enterprise automations need to be ready to deliver instant expectations, zero physical currency, and operate under high pressure.

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The Contact Center Show brings a well-curated agenda that tackles present challenges and brings together the largest gathering of technology executives responsible for unified communications and automation in the region.

Who attends Contact Center Show Middle East?

82%

Decision makers and budget holders

 

Delivering Meaningful Impact

Meet, network and benchmark with top minds from contact center, BPM, automation and digital transformation.

Solutions Showcase

Innovative experience 

solutions

Leading-edge  experience solutions


Contact Center Show Middle East 2025 in numbers

An ROI driven show that will enable you to walk out with clear direction on closing business.

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15+
Networking Hours

Breakout sessions and networking
 

CX Live

20+
Hours of Learning

Learn, and strategise with the best in the industry

CX Live

Regional
top level decision makers

Benchmark with industry counterparts in an interactive  event 

CX Live

In-depth and insightful coverage of issues

50+
C-Level Sessions


Why Sponsor the Contact Center Show?

An ROI driven show that will enable you to walk out with clear direction on closing business.

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What to expect in 2025?

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  • Interactive Agenda and Discussions – Ensuring you get answers to challenges that keep you awake at night​

  • Fireside Chats​

  • Breakout sessions​

  • Leaders Connects​

  • Benchmarking and Evaluation opportunities


Top-End Peer Networking

Cut out the fluff and return to work armed with detailed plans and implementation strategies.

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Why our community rates us #1

Contact Center Show helps you explore, and leverage the best unified communications, cloudification and automation strategies and solutions for your business.

CX Live

Hard Hitting Keynotes

 

How do you make the choice of being a disruptor or innovator?

CX Live

Deepdives on automation, AI, ML, Chatbots

How do you embrace automation & evolving business models.

Strategy benchmark
 
Why hyper-automation and hyper personalisation are key to achieving ROI?

CX Live
CX Live

Leaders Connects

 

Hear how contact center efficiencies can be introduced via automation.


Attendee feedback from past events

Contact Center Show helps you explore, and leverage the best unified communications and automation strategies and solutions for your business.

Engagement was perfect

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Surrounded by the best minds in the industry, learning and growing together.

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Senior Executive, ADNOC

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Amazing opportunity

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An exciting & enriching experience where I met Operational Experts/ Technology Consultants/ Thought leaders. This is my third year in succession that I have been attending this event, I see every year the bar being raised.

 

Senior Executive, Medcare


Sector Focus

An ROI driven show that will enable you to walk out with clear direction on closing business.

Healthcare

Telecos

Oil & Gas

Banking & Finance

Government

Retail

Manufacturing


Who's attending the Contact Center Show 

The region's top organisations are attending the  Contact Center Show Middle East 2025


Contact Center Shows - Experiences Worth Investing In

Looking forward to seeing you at the Contact Center Show Middle East 2025


Indepth regional media coverage

Strong brand penetration



Interested in getting involved? Contact us today.

Find out about show sponsorship options


Sponsors and Partners

Benefit from a strong lead-gen platform

Talk to us about how you can reach out to decision-makers seeking innovative CX solutions


Delivering meaningful impact


2025 Themes

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